PCI Compliance Analyst - Brunswick Corporation - Remote
(2024-09)
- Assessed organizational compliance with PCI DSS requirements by conducting control reviews, analyzing technical and administrative safeguards, and documenting findings to reduce security risks and support successful compliance audits.
- Coordinated PCI compliance activities across IT, security, and business teams by tracking remediation efforts, reviewing evidence, and communicating compliance status to ensure audit readiness and timely completion of required controls.
- Evaluated vulnerabilities and recommended corrective actions by analyzing scan results, risk assessments, and policy adherence to strengthen payment card data security and maintain ongoing PCI DSS compliance.
Slot Floor Person - Caesars Entertainment (Grand Victoria Casino) - Elgin, IL
(2024-02 - 2024-10)
- Monitored and maintained slot machine operations by responding promptly to machine malfunctions, performing basic troubleshooting, and coordinating repairs with technicians to minimize downtime and ensure a positive guest experience.
- Assisted guests with slot machine questions, payouts, and loyalty program inquiries by providing friendly, knowledgeable customer service to enhance player satisfaction and encourage repeat visits.
- Verified jackpots, completed required documentation, and followed gaming regulations by adhering to casino policies and internal controls to maintain compliance, accuracy, and operational integrity.
PC Consultant - Delek US Holdings - Remote
(2024-03 - 2024-09)
- Led multi-regional PCI v4.0 compliance initiative for Fortune 500, proactively identifying and remediating gaps (20% reduction) through expertise in security assessments and v4.0 requirements. Developed comprehensive documentation (IRLs, DRLs, network diagrams, SAQ-A) and managed a high-performance team of 17 consultants.
- Leveraged expertise in NIST CSF, SOX, SOC 1&2, PCI DSS, CMMC, and CIS to optimize compliance and risk management processes, leading to reduced workload for compliance teams and increased client confidence.
- Pioneered a strategic scope-limiting methodology within a cross-functional team of cybersecurity experts to enhance Business as Usual (BAU) security posture, boost operational efficiency for PCI DSS Service Providers, and validate compliance which empowered the advancement of company assessment and compliance efforts to meet stringent regulatory standards.
- Strengthened client satisfaction by fostering open and transparent communication channels with multiple points of contact, reducing the average number of clients inquires by 30% and expediting the delivery of requested documentation from 5 business days to 4 business days.
- Meticulously analyzed existing compliance procedures by identifying key gaps, streamlining workflows, and remediating areas of non-compliance which enhanced efficiency, significantly improved overall compliance management, bolstered risk mitigation strategies, and safeguarded the company's reputation and financial assets.
Compliance Analyst - Field Pros Direct - Remote
(2023-08 - 2024-03)
- Successfully reduced international insurance fraud risk by validating covered causes of loss and establishing proper reserves, leveraging audit, compliance, and security skills through streamlined communication with clients, attorneys, Underwriters at Lloyd's of London, and policyholders by preparing comprehensive reports and requests, expediting the process for closure and resolution of the claim.
- Oversaw a diverse range of claims including construction defect, commercial liability, property damage liability, hurricane (CAT), theft on/off premises, loss assessment, and bodily injury nationwide. Implemented audit, compliance, and security measures, contributing to an improvement in claim resolution efficiency and bolstering the candidate's relevance within the tech-focused company.
- Focused on the integration of audit, compliance, and security measures during the efficient management of invoices, loss history reports, and Acord forms. This approach contributed to a reduction in document processing errors and created a more satisfying experience for clients and policyholders.
Compliance Specialist - Mills Mehr & Associates - Remote
(2022-10 - 2023-08)
- Safeguarded customer data and reduced fraud risks through diligent investigation and resolution of insurance claims. Utilized skills in audit, compliance, and security to ensure robust protection of sensitive information and maintain regulatory standards in the evolving tech environment.
- Discerned liability and coverage benefits by collecting evidence, interviewing witnesses, and analyzing claims data to pinpoint potential fraud indicators. Negotiated and settled claims with policyholders and third parties, ensuring a secure and compliant claims resolution process.
- Resolved claims fairly and efficiently, while protecting customer data and mitigating fraud risks. This proficiency contributed to faster claim resolutions and increased customer satisfaction, directly influencing the company's bottom line and enhancing its reputation among clients.
Licensed Risk Manager - State Farm - DeKalb, IL
(2019-08 - 2022-10)
- Conducted comprehensive legal liability coverage audits for commercial retail organizations, unveiling potential policy gaps and preventing financial losses for clients, providing personalized insurance solutions aligned with clients' unique financial criteria. These discoveries improved risk management, strengthened customer relationships, business growth and a competitive edge while reassuring the company's overall success and prosperity.
- Successfully recommended fitting additional riders based on each individual insured's specific needs, as disclosed during in-depth annual policy reviews which avoided out-of-pocket costs for unforeseen circumstances and strengthened customer satisfaction and trust in the company.
- Increased client satisfaction and revenue for the company by reducing clients' exposure to financial losses and helping them to meet their insurance needs.
Payment Operations Specialist - Target - DeKalb, IL
(2018-11 - 2019-08)
- Ensured the security of customer data by following PCI DSS best practices while processing transactions as a Target cashier. These precautions helped to prevent customer data from being stolen or used fraudulently and saved the company money by reducing the costs associated with data breaches, such as legal fees, customer notification and credit monitoring services.
- Properly scanned and swiped customers' credit and debit cards to ensure that the cardholder's information was accurately captured, and that the transaction was processed correctly in accordance with PCI DSS standards which helped to protect the cardholder data from theft and unauthorized use.
- Handled cash payments, ensuring that the payments were processed securely and in accordance with the PCI DSS standards and procedures, while maintaining a high level of accuracy and efficiency by counting cash, balancing registers, and solidifying that the store was secured prior to closing.
