Customer Service Representative
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Customer service professional with proven ability to manage high-volume inbound calls, resolve client concerns with empathy, and maintain accurate records in fast-paced environments. Skilled at building rapport with diverse clientele while efficiently scheduling appointments and supporting team operations. Seeking a night-shift remote role to deliver compassionate support and drive customer satisfaction.
253-924-9401
Federal Way, WA
Customer service professional with proven ability to manage high-volume inbound calls, resolve client concerns with empathy, and maintain accurate records in fast-paced environments. Skilled at building rapport with diverse clientele while efficiently scheduling appointments and supporting team operations. Seeking a night-shift remote role to deliver compassionate support and drive customer satisfaction.
1 / 2Professional Experience
Jan 2024 - Present
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Use of multiple systems to navigate while on phone with customer.
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Steadily perform under metric limits set as standards for call times.
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Use of empathy, reassurance and resolution of 90% on first call.
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Handle 50+ customer inquiries daily while maintaining quality standards.
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Maintained a positive tone during high-pressure customer interactions.
May 2021 - Aug 2023
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Informed customers regarding billing procedures, processed payments.
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Performed needs analysis and presented options based on findings to help customers make decisions.
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Processed customer account changes with proprietary software using multiple systems.
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Demonstrated empathy, friendly and knowledgeable service for routine questions and service complaints.
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Troubleshot, resolved or escalated technical issues based on customer needs.
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Consulted with customers regarding needs and addressed concerns
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Resolved 90 % of issues with first call and escalated more complex issues to obtain necessary customer support.
Nov 2019 - Jul 2020
Navia Benefit Solutions | Renton
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Processed customer account changes with proprietary software, using multiple systems.
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Responded quickly to customer inquiries, needs and issues in friendly manner,
using empathy.
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Researched problems and processed necessary documents to ensure a successful resolution
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Consulted with customers regarding needs and addressed concerns.
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Resolved 90 % of issues with first call
GED - General - Watertown High School (1986-08 - 1989-10)
