Sales Associate - Lake Norman Chrysler Dodge Jeep Ram - Cornelius, NC
(2025-04 - 2026-08)
- Guided customers through vehicle selection by uncovering needs, preferences, budget, and lifestyle requirements.
- Conducted product presentations and test drives, translating vehicle features into customer-focused benefits.
- Built rapport and maintained client relationships to encourage repeat business and referrals.
- Collaborated with management and finance on pricing, trade-ins, and financing options.
- Maintained detailed knowledge of inventory, vehicle specifications, manufacturer incentives, and promotions.
- Followed up with leads and past customers by phone, email, and CRM tools to advance sales opportunities.
- Processed sales contracts and maintained accurate documentation in accordance with dealership and regulatory standards.
Lead Ambassador, Contractor (Part-Time) - WeReign, LLC - Charlotte, NC
(2021-05 - 2025-04)
- Develop competitive positioning and brand strategy that strengthens client engagement and market awareness.
- Translate product benefits and technical information into clear, consumer-friendly messaging.
- Create research briefs that identify market opportunities and inform growth strategies.
- Present strategic communication recommendations to senior leadership; contributed to a 25% increase in adoption of brand strategy frameworks across multiple lines of business.
Leasing Professional - Ari Leasing - Charlotte, NC
(2024-02 - 2025-04)
- Managed inbound leads and prospective-tenant communication through phone and email.
- Conducted prospect follow-up, scheduled appointments, and guided clients through the leasing process.
- Renewed leases and helped match prospects with apartment communities aligned to their needs.
- Conducted prospect screening and managed rental applications, lease signing, deposits, and related fees.
- Inspected apartments for move-in readiness and coordinated issues with maintenance teams.
Patient Account Associate - Atrium HealthCare - Charlotte, NC
(2023-05 - 2024-01)
- Processed patient payments and refunds while maintaining accuracy and professionalism.
- Assisted customers with payment plans and explained billing questions and account options.
- Handled complaints and claims inquiries with a customer-focused approach.
Leasing Agent - Abberly Liberty Crossing - Huntersville, NC
(2021-01 - 2022-12)
- Responded to prospective-tenant inquiries by phone and email and maintained consistent follow-up.
- Greeted prospects, answered questions, and conducted apartment and property tours.
- Guided prospects through rental applications and lease-signing processes.
- Scheduled appointments and supported prospects throughout the leasing experience.
Guest Services Representative - Omni Hotel - Charlotte, NC
(2021-01 - 2021-08)
- Delivered personalized guest service through check-in, check-out, account setup, and issue resolution.
- Managed multiple phone and computer systems while maintaining accurate guest information and confidentiality.
Front Desk Clerk - Comfort Suites - Huntersville, NC
(2019-11 - 2020-03)
- Assisted guests throughout their stay and handled multiple phone and office systems.
- Processed and recorded payments accurately while following company accounting procedures.
Sales Associate - Foot Locker - Charlotte, NC
(2017-08 - 2020-03)
- Named a Top Salesperson for sales performance.
- Built strong buying relationships by identifying customer needs and recommending appropriate products.
- Delivered high-quality customer service focused on ongoing sales and customer retention.
Patient Access Representative - Carolinas HealthCare System - Charlotte, NC
(2018-11 - 2019-02)
- Provided compassionate customer service while managing registration, insurance verification, collections, and cash receipting.
- Maintained confidential patient and insurance information with accuracy.
Sales Associate - Forever 21 - Concord, NC
(2016-11 - 2017-04)
- Delivered customer service focused on sales, relationship building, and product recommendations.
- Identified customer needs and recommended products aligned with preferences.
Intern - The Snow Legal Group, PLLC - Charlotte, NC
(2017-12 - 2018-01)
Supported attorneys and clients through legal research, case-file preparation, documentation, and client meetings.
Brand Promotion Representative - Ace High Marketing / Infield Promotion - Charlotte, NC
(2016 - 2017)
Delivered customer engagement and brand-promotion support in event environments; developed customer relationships and brand loyalty.
