Lynn Williams

Detail-oriented with 10+ years of experience in accounts receivables.

Account Receivable Specialist - Netsmart Technologies - Fort Worth, TX

(2023-02)

• Generate Invoices: Create and send accurate, timely invoices and client statements according to contractual agreements.
• Review Agreements: Verify pricing, terms, and account information before issuing bills.
• Track Payments: Process incoming funds via checks, ACH transfers, wire transfers, and credit cards.
• Reconcile Accounts: Match incoming payments to the correct open invoices and post them to the AR ledger.
• Monitor Aging Reports: Review accounts to identify overdue balances and track payment behaviors.
• Follow-up: Contact customers regarding past-due invoices via phone or email, and negotiate payment plans when necessary.
• Investigate Issues: Research and resolve discrepancies between billed amounts and customer payments.
• Customer Support: Address billing inquiries professionally to maintain customer satisfaction while enforcing company payment policies.
• Generate Financial Reports: Create regular accounts receivable aging reports for management.
• Month-End Close: Support the closing process by reconciling accounts and ensuring accurate financial records.

Payment Poster - Academy Foot & Ankle - Southlake, TX

(2021-07 - 2023-08)

• Answering multi-lined phones
• Scheduling Appointments
• Good Customer Service face to face and over the phone
• Greeting patients at the Store front
• Checking patients In and Out
• Filing and scanning paperwork into the patients accounts
• Knowledge in Medical Billing is plus
• Familiar with explanation of benefits
• Posting ERA's, and EOB's to the proper accounts
• Calling Insurance
• Completing projects given in a timely manner
• Administrative duties as needed
• Overall great attitude and team spirit

Clerical Representative - Professional Medical Services - Fort Worth, TX

(2016-03 - 2020-11)

Receiving and processing all incoming and outgoing packages which would include Medical Records, EOB's and supporting claim documents

• Coordination and transmission of all documents sent to be scanned to the company system
• Ensure documents documents are processed and submitted according to HIPAA guidelines
• Receiving and processing of all patient letters to be mailed
• Printing and organizing all claim forms and correspondence to be submitted by the assigned billing representative

Performance Analyst - Kaiser Permanente - Denver, CO

(2009-10 - 2014-08)

Conducts detailed ongoing reviews of work generated using process criteria, guidelines, policies and provide feedback on the findings to the source teams/individuals

• Conducts statistical analysis to determine data reliability
• Serves as a resource in the development of organizational quality standards
• Assist in evaluating performance measurements for assigned areas.
• Ensures confidentiality of information
• Assist in the implementation of system, procedures and forms to improve data collection
• Works with internal/external auditors to maintain SOX compliant

Account Service Representative - Kaiser Permanente - Fort Worth, TX

(2004-06 - 2009-10)

• Identify, research, and reconcile payment amounts to ensure accurate eligibility payment, revenue and membership records
• Ensure invoices are correct and generated and mailed in a timely and accurate manner.
• Resolve payment discrepancies and delinquencies.
• Assist with the production and distribution of payment-related reports required by purchasers and management as well as correspondence
• Work with internal and external customers and vendors to resolve any issues related to membership administration activities.
• Participate in team-based projects and contribute to customer service and operations improvement initiatives.
• Research to facilitate problem solving and enhance quality
• High contributor to team metric of meeting and exceeding high quality of 99%

Bachelor's - Sociology - Jarvis Christian College (1996 - 2001)