Account Receivable Specialist - Netsmart Technologies - Fort Worth, TX
(2023-02)
- Generate Invoices: Create and send accurate, timely invoices and client statements according to contractual agreements.
- Review Agreements: Verify pricing, terms, and account information before issuing bills.
- Track Payments: Process incoming funds via checks, ACH transfers, wire transfers, and credit cards.
- Reconcile Accounts: Match incoming payments to the correct open invoices and post them to the AR ledger.
- Monitor Aging Reports: Review accounts to identify overdue balances and track payment behaviors.
- Follow-up: Contact customers regarding past-due invoices via phone or email, and negotiate payment plans when necessary.
- Investigate Issues: Research and resolve discrepancies between billed amounts and customer payments.
- Customer Support: Address billing inquiries professionally to maintain customer satisfaction while enforcing company payment policies.
- Generate Financial Reports: Create regular accounts receivable aging reports for management.
- Month-End Close: Support the closing process by reconciling accounts and ensuring accurate financial records.
Payment Poster - Academy Foot & Ankle - Southlake, TX
(2021-07 - 2023-08)
- Answering multi-lined phones
- Scheduling Appointments
- Good Customer Service face to face and over the phone
- Greeting patients at the Store front
- Checking patients In and Out
- Filing and scanning paperwork into the patients accounts
- Knowledge in Medical Billing is plus
- Familiar with explanation of benefits
- Posting ERA's, and EOB's to the proper accounts
- Calling Insurance
- Completing projects given in a timely manner
- Administrative duties as needed
- Overall great attitude and team spirit
Clerical Representative - Professional Medical Services - Fort Worth, TX
(2016-03 - 2020-11)
Receiving and processing all incoming and outgoing packages which would include Medical Records, EOB's and supporting claim documents
- Coordination and transmission of all documents sent to be scanned to the company system
- Ensure documents documents are processed and submitted according to HIPAA guidelines
- Receiving and processing of all patient letters to be mailed
- Printing and organizing all claim forms and correspondence to be submitted by the assigned billing representative
Performance Analyst - Kaiser Permanente - Denver, CO
(2009-10 - 2014-08)
Conducts detailed ongoing reviews of work generated using process criteria, guidelines, policies and provide feedback on the findings to the source teams/individuals
- Conducts statistical analysis to determine data reliability
- Serves as a resource in the development of organizational quality standards
- Assist in evaluating performance measurements for assigned areas.
- Ensures confidentiality of information
- Assist in the implementation of system, procedures and forms to improve data collection
- Works with internal/external auditors to maintain SOX compliant
Account Service Representative - Kaiser Permanente - Fort Worth, TX
(2004-06 - 2009-10)
- Identify, research, and reconcile payment amounts to ensure accurate eligibility payment, revenue and membership records
- Ensure invoices are correct and generated and mailed in a timely and accurate manner.
- Resolve payment discrepancies and delinquencies.
- Assist with the production and distribution of payment-related reports required by purchasers and management as well as correspondence
- Work with internal and external customers and vendors to resolve any issues related to membership administration activities.
- Participate in team-based projects and contribute to customer service and operations improvement initiatives.
- Research to facilitate problem solving and enhance quality
- High contributor to team metric of meeting and exceeding high quality of 99%
