Maame Ama Couston

Assist customers with inquiries and provide accurate information on products and services. Maintain detailed records using CRM tools and ensure customer satisfaction. Collaborate with team members to improve response time and support quality.

Customer Service Assistant at Elevate Support Solutions (2024 – Present)

• Assist customers with inquiries and provide accurate information on products and services.
• Maintain detailed records using CRM tools and ensure customer satisfaction.
• Collaborate with team members to improve response time and support quality.

Health Education Volunteer at Community Awareness Program (2023 – 2024)

• Delivered educational sessions on hygiene, nutrition, and preventive healthcare.
• Supported outreach events and distributed informational materials.
• Helped increase community awareness of healthy living practices.

Digital Communication Intern at Local NGO (2022 – 2023)

• Managed social media pages and engaged with the online audience to promote campaigns.
• Designed flyers and digital posts using Canva.
• Assisted in reporting project activities and tracking online engagement data.

Certificate in Professional Skills & Public Health – BYU–Pathway Worldwide (Online Program) (2025)

– Krobo Girls’ Presbyterian Senior High School (2016)