Mace Windu

Proficient and results-oriented professional with over six years of expertise in eCommerce management. Demonstrated track record of ensuring high levels of customer satisfaction and successfully executing office projects within stringent timelines. Recognized for driving a 40% increase in sales. Possess exceptional communication skills,

adept analytical abilities, and effective time management capabilities. Equally skilled in leading teams and working autonomously.

Ecommerce Manager at Applied Magnets (2018-09 – Present)

• Manage and optimize Amazon and eBay stores, increasing operational efficiency and customer satisfaction
• Maintain and develop customer relationships through proactive customer service strategies.
• Oversee inventory, packing, shipping, and labeling for mid-to-high volume stock.
• Achieved a 50% profit margin through data-driven decision-making.
• Conduct sales, projections, and competitive analysis across Amazon, eBay, BigCommerce, and a custom website.

World Ventures Client Service Team Lead at WorldVentures (2012-08 – 2018-11)

• Led a call center team of seven individuals, ensuring high performance and quality service delivery.
• Conducted performance reviews, quality assurance calls, and team-building activities.
• Managed compensation inquiries for high-profile clients with precision and discretion.
• Assisted in coordinating marketing events and training programs, fostering team engagement.
• Founded and expanded a merchandise marketplace, generating five-figure annual revenue.
• Spearheaded the development of training programs and software learning tools, reducing customer disputes by 20% quarterly

OK Diploma – Jenks High School (2005-01 – 2005-12)

Communications – University of Central Oklahoma (2008-01 – 2010-01)