Maddie Paylor
Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
Talent
Rochester, NYMember since August 11, 2026
Excellent communicationReports generation and analysisTeam LeadershipFinancial records and processingSchedule managementTraining and mentoringResults-orientedInternal auditing
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Excellent communicationReports generation and analysisTeam LeadershipFinancial records and processingSchedule management
About
Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
Experience
Customer Service Manager - Tops Friendly Market - Rochester, NY
(2024-05)
- Oversaw employees and evaluated their performance in order to identify training needs and develop precise plans for reducing process lags.
- Interviewed and onboarded customer service representatives, focusing on candidates who were quality-oriented.
- Am in charge of supervising the customer service department and ensuring that the company or corporation provides the best possible customer service.
- Conducted a review of customer service issues in order to support continuous improvement initiatives.
- Hired, managed, developed, and trained employees, as well as set and monitor goals, conduct performance reviews, and pay employees.
- Responded to customer requests by providing excellent customer service and customized recommendations to meet their needs.
- Improved customer supported by establishing a collaborative service environment.
- Hire, train, and fire customer service representatives.
- I completed payroll weekly.
- I had to stay audit compliant.
Assistant Office Manager - Tops Friendly Market - Avon, NY
(2022-02 - 2024-02)
- I completed the accounting of the store.
- Kept the front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to keep current, accurate, and compliant documentation.
- Used regular correspondence and scheduled follow-up to communicate corporate objectives to all divisions.
- Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
- All office supplies, including ink cartridges, toner, and paper, were ordered.
- Balanced team workloads, group productivity, and financial goals by optimizing the office schedule.
- Organized spaces, materials, and catering support for internal and client-focused meetings.
Education
High School - Avon High School (2020)
Some college - Art Therapy - Cazenovia College
