Madeline Manna

Results-driven and open-minded young professional with a proven record of implementing planning, policy, and strategy while maintaining daily business operations. Dedicates time to helping and communicating with customers to build trust and develop long-term working relationships. Effective and successful in assigning key responsibilities to team members based on strengths and following up on progress and goals.

James Avery - Sales Team Leader (Manager) May 2022 - Present

• Developed operational reports in Oracle and Incorta to provide actionable insights on sales, inventory, and labor KPIs.
• Collaborated with Houston district in Microsoft Teams workspace, to reduce response time and promote efficient and effective communication across multiple stores.
• Scheduled monthly and daily work schedules in Dayforce for 15 staff members,

mitigating shift conflicts by 19%.

Chick-Fil-A - Team Manager (Keyholder) June 2019 – Aug 2021

• Managed a team 20 employees, ranging from entry-level positions to team captains,

while collaborating with marketing, team building, data analysis and kitchen staff

• Trained and mentored new and existing team members on customer relationship management, selling strategies, product knowledge, and inventory management.
• Exceeded nightly team quota for total sales by 8% while reducing labor expenses by 17%
• Reconciled cash drawer and safes at the beginning and end of shift, accounting for all errors and resolving discrepancies.

BBA in Management from Sam Houston State University