Madison Orellana

Deliver elevated customer experiences by building authentic connections and assisting guests with product knowledge, styling, and brand recommendations. Support leadership and management teams with daily store operations, floor organization, and team collaboration. Assist in preparing for managerial responsibilities through leadership development, operational support, and mentoring newer associates.

Senior Brand Ambassador - OFFLINE by Aerie - Albany, NY

(2025-01)

• Deliver elevated customer experiences by building authentic connections and assisting guests with product knowledge, styling, and brand recommendations.
• Support leadership and management teams with daily store operations, floor organization, and team collaboration.
• Assist in preparing for managerial responsibilities through leadership development, operational support, and mentoring newer associates.
• Contribute to visual merchandising and brand presentation to maintain an inviting and inclusive shopping environment.
• Promote brand loyalty by creating positive guest interactions and supporting community-focused initiatives.

Party Host | Front Desk Coordinator | Social Media Manager - Launch Trampoline Park - Howard Beach, NY

(2021-04)

• Delivered exceptional guest experiences by assisting customers, resolving concerns, and creating a welcoming environment.
• Coordinated and hosted parties while managing event logistics, customer requests, and team communication in a fast-paced setting.
• Managed front desk operations, including guest check-ins, scheduling, and customer inquiries.
• Created engaging digital content and managed the company TikTok account to increase community engagement and brand visibility.
• Designed promotional slideshow presentations and visual content to enhance the customer experience.

Cashier & Sales Associate - Dick's Sporting Goods - Albany, NY

(2024-09 - 2025-01)

• Assisted customers with product selection, athletic apparel, and sporting equipment recommendations.
• Built strong customer connections through knowledgeable and personalized service.
• Operated cash registers accurately while maintaining efficiency during high-volume periods.
• Maintained organized sales floor displays and supported overall store presentation standards.
• Promoted store events, special offers, and loyalty initiatives to enhance the shopping experience.

Social Media Manager & Content Creator - Killabeezboyz 9U Flag Football Team - Staten Island, NY

(2025-03)

• Developed engaging social media campaigns to increase team visibility and community engagement.
• Produced creative content including game highlights, player features, and promotional graphics.
• Collaborated with coaches and team leadership to strengthen brand presence and audience interaction.
• Supported outreach efforts to attract new members and strengthen local community relationships.

Head Public Relations Chair - Levels Dance Team - Albany, NY

(2024-01)

• Lead social media strategy and promotional efforts to increase engagement and event attendance.
• Oversee and mentor PR team members while coordinating content creation and communication initiatives.
• Collaborate with campus organizations to organize performances, partnerships, and events.
• Strengthen team branding through creative marketing and community outreach.

Co-Public Relations Chair - Puerto Rican Student Association - Albany, NY

(2024-09)

• Manage social media platforms and create promotional content for events and initiatives.
• Coordinate outreach campaigns to increase membership, visibility, and campus engagement.
• Ensure consistent branding and communication across all digital platforms.

Bachelor of Science - Business Administration - University at Albany, State University of New York (2027-05)