Senior Customer Service Representative at The Cigna Group (2023-07 – 2026-04)
Claims Analyst at MedCost (2021-10 – 2022-06)
- This remote position offers an opportunity to excel in processing and reviewing health insurance claims with exceptional attention to detail.
- The duties of this role include editing claim prices as necessary, accurately applying necessary discounts, and inputting data into Excel spreadsheets for determining pricing of surgery and specialty claims.
- The incumbent must also perform diligent verification of codes on claims that may impact their pricing.
- With a focus on meeting and exceeding service standards for both clients and providers, the successful candidate will undertake comprehensive medical claims analysis and repricing administration for Med Cost clients.
- As an important part of this function, the incumbent will also be responsible for reviewing and correcting errors detected during the source of audits, as well as conducting daily claims processing in a coordinated manner to meet performance expectations.
- The role also involves conducting audits of claims that were worked incorrectly and ensuring the accuracy of all data entries.
Order Services Representative at QVC (2021-06 – 2021-10)
- Exercised proficiency in handling customer orders and offering customer service while working remotely, over the phone as a dedicated professional.
- Adept in processing order cancellations and offering excellent customer service to unhappy customers, exemplifying effective problem-solving skills to resolve customer issues during the call.
- Skilled in transferring customers to the appropriate departments using a VIOP phone system, based on their specific needs, to ensure a seamless experience for the customer.
- Proficient in working with various software programs such as Outlook365 and Microsoft Teams to collaborate with peers and coworkers to efficiently troubleshoot customer issues and build strong working relationships with the team under my supervisor.
- Conducted meticulous data entry into the ordering system, producing accurate reports, and ensuring that critical data is captured for future reference.
- Demonstrated the ability to multitask seamlessly while efficiently working through a high volume of orders to meet minimum requirements, exhibiting excellent time management and organizational skills.
Phlebotomist at Crossroads Family Medical Care PA (2021-02 – 2021-06)
- Proficient in performing venipuncture and carrying out blood draws in an efficient and safe manner within a high volume primary care physician's office.
- Skilled in building instrumental charts in a complex Electronic Medical Record (EMR), that support the collection and organization of critical patient information.
- Proven ability to provide patient-centric support through phone inquiries, appointment scheduling, and effective communication in addressing their concerns and queries.
- Experienced in administering immunizations, tracking vital signs and metrics, including height, weight, etc., and conducting detailed data entry into patient charts to update and maintain accurate medical records.
- Capable of generating medical results, encounter notes, and vital metrics that aid in delivering high-quality patient care.
Phlebotomist at PathGroup (2020-10 – 2020-12)
- Proficient in performing blood draws and related clinical tasks at multiple doctors' offices, while working as a Pathgroup employee under contract of the specific offices
- Skilled in verifying patient details and systematically entering relevant patient information and orders into interfaced systems, while accurately completing paper requisitions for the laboratory process
- Experienced in collecting and preparing specimens efficiently, ensuring patient safety through proper handling, labeling, and storage before sending them out to offsite labs
- Proficient in communicating with physicians, nurses, and other medical staff to ensure ordered tests and blood work are completed appropriately and results are received promptly
- Demonstrated ability to handle multiple patients and tasks with minimal supervision, prioritizing responsibilities to meet patient service goals and maintain high levels of workflow efficiency
- Adhered strictly to quality control and safety procedures, ensuring the integrity and accuracy of the laboratory test results for diagnostic and therapeutic purposes.
Clinical Lab Assistant at Atrium Health (2020-02 – 2020-10)
- Conducted efficient blood draws at a busy hospital for 6 months, adhering to strict safety protocols, including the proper use of PPE to minimize the risks of COVID-19 infection
- Skilled in organizing outpatient phlebotomy services, with experience in ordering specific tests based on order requisition paperwork and ensuring accurate data entry, such as entering patient information into the Sunquest program to facilitate the transmission of patient results to different medical provider offices
- Proficient in managing patient flow, scheduling, and prioritizing patient care to minimize wait times and ensure timely service delivery
- Demonstrated excellent communication and customer service skills while interacting with patients, hospital staff, and medical providers, building lasting relationships and ensuring patient satisfaction
- Familiarity with HIPAA regulations and ethical practices, strictly adhering to privacy rules to ensure patient confidentiality
- Experienced in maintaining laboratory equipment and supplies, sterilizing and disinfecting workspaces, and completing quality control procedures to ensure accurate test results, exemplifying the highest laboratory standards.
Lead Nursery Teacher at St. Peter By The Lake Episcopal Church (2016-07 – 2017-10)
- Experienced in working with children aged birth to two years with a strong understanding of age-appropriate curriculum development to support learning and dexterity
- Proficient in creating engaging and developmentally appropriate lesson plans at least a month in advance, ensuring a positive and dynamic learning environment for children
- Collaborates with a coworker to provide enriching lessons to promote cognitive, social, and physical development of each child, building a sense of community and enhancing the experience for children
- Maintains closely supervise children throughout daily activities such as feeding and diaper changes, building strong relationships with children and ensuring their comfort and safety
- Adaptable in adjusting lesson plans and activities based on the needs and interests of the children, fostering a nurturing and stimulating environment for their learning and growth.
- Ensures full compliance with all health and safety policies and procedures, maintaining high standards of cleanliness and sanitation to prevent the spread of illnesses and infections in the daycare setting.
Sales Associate/Cashier at Staples (2016-08 – 2017-05)
- Delivered exceptional customer service and provided precise and detailed product information to prospective clients.
- Actively engaged in effective merchandising activities and effectively delivered operational duties with meticulousness and efficiency.
- Displayed excellent proficiency in utilizing multiple software tools and worked harmoniously in a dynamic and teamwork-oriented retail environment.
