Mae Head

Mail Sorter handling opening, sorting, and routing state tax forms for processing while answering 21–35 inquiries per day. Supports accurate intake by separating individual and partnership returns and moving documents into the correct workflow. Brings steady document handling and clerical support from administrative and tax-processing roles.

Mail Sorter at Georgia Revenue Services (2024-02 – 2024-06)

• Opening and sorting Georgia State Taxes forms for processing.
• Sorting Individually and Partnership Taxes form for processing.

Administrative Assistant at Georgia Regional Hospital DBHDD (2023-08 – 2023-12)

Provided general administrative support such as data entry, word processing, photocopy and faxing.

• Answered incoming calls and responses to cut inquiries in a professional manner.
• Greeted visitors at the Human Resources and provided assistance when needed.
• Developed filing system to ensure effective document management and retrieval.
• Developed and maintained filing systems to streamline document retrieval processes.
• Managed scheduling and appointment coordination for clinical staff and patients.
• Prepared reports and presentations for departmental meetings, enhancing communication effectiveness.
• Assisted in budget tracking and expense reporting, ensuring adherence to financial guidelines.

Administrative Assistant at Fulton County Board of Health (2022-04 – 2022-09)

• Responded to emails/faxes
• General clerical support duties including filing
• Preparing letters to be sent to new parents
• Handled phones and faxes
• Communicated with Person

Receptionist at Mr.Dee Electric Company (2020-12 – 2022-03)

• Executed proper telephone etiquette while answering calls and addressing caller inquiries.
• Assisted with administrative tasks such as filling documents, copying materials.
• Answered questions about organization and scheduling appointment on a daily basis.
• Implemented filing system enhancements, improving document retrieval efficiency by 30%.
• Developed and maintained positive client relationships, fostering a welcoming company environment.
• Utilized multi-line phone system to handle high call volumes while prioritizing urgent requests.

Front Desk Receptionist/Office Assistant at Hidden Valley Senior Citizen (2017-11 – 2018-02)

• Responsibility
• Received and processed incoming phone calls from customers or clients base.
• Ensured that appropriate changes were made to resolve clients concerns.
• Accomplishments
• Meet deadlines and work with high level of multicultural awareness and adaptability.
• Skills Used
• Microsoft office.

Tax Examiner at Georgia Revenue Service (2011-02 – 2011-08)

• Collected taxes from individuals and businesses in accordance with established laws and regulations.
• Entered tax return data into computer systems for clients.

Data Entry Operator at Bank of America Operation Center (2011-01 – 2011-02)

• Compiled, sorted, and verified data accuracy prior to entry.
• Stored completed documents in designated locations.
• Maintained logs of activities and tasks completed.

Bank Teller / Account Associate at Peach State Credit Union (2003-05 – 2010-02)

• Cashed checks and paid out money after verifying signatures, ensuring written and numerical amounts matched, and confirming sufficient account funds.
• Recorded customer transactions in computer system and issued receipts to maintain accurate transaction logs.
• Processed and maintained records of customer loans to ensure compliance and facilitate customer service.

High School Diploma – Booker T Washington High

Community College in Nursing Assistant – John F. Kennedy Community College (1984-11)