Magan Cook
Business Solutions Professional | Healthcare Billing & Workforce Development
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About
Dedicated workforce professional seeking to expand into a Business Solutions Professional role, applying experience in customer service, cross-team coordination, and workforce program navigation to support employer needs and strengthen community partnerships.
Experience
Business Solutions Professional (BSP) - Michigan Works - Alpena, MI
(2025-12)
Supporting workforce development initiatives, and connecting businesses with customized staffing and training solutions. Skilled in customer service, communication, outreach, problem-solving, and program coordination. Passionate about helping employers and job seekers succeed through strategic workforce partnerships and community engagement.
Certified Healthcare Billing Advisor – Patient According Representative (PAR) - My Michigan Health Billing Department - Alpena, MI
(2023-10 - 2025-12)
- Working billing claims
- Setting up advised payment plans with patients
- Adjustment of patient bills
Insurance Verification Assistant – Patient Services Assistant (PSA) - My Michigan Health OBGYN Clinic - Alpena, MI
(2021-10 - 2023-10)
Surgery Scheduler - My Michigan Health OBGYN Clinic - Alpena, MI
(2021-10 - 2023-10)
Certified Pharmacy Technician – CPT - Meijer - Alpena, MI
(2020-09 - 2021-10)
Education
Associate's Degree - Health/Human Services - Eastern Gateway Community College (2024)
Associate's Degree - Health Sciences - Eastern Gateway Community College (2024)
General Education Requirements - Alpena Community College (2014 - 2016)
High School Diploma - Alpena High School (2014)
