Mags Alzheimer
Customer service
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Experience
Starbucks/Hiring Manager at Safeway (2022-03 – Present)
Hiring manager responsible for recruitment, inventory management, scheduling, ordering, customer complaint resolution, and barista training.
- Finding suitable candidates for job openings we have
- Complete inventory monthly
- Make the schedule every week
- Complete order for products and food items
- Correct customer complaints
- Train baristas
Shift Lead at Mercury's Coffee (2021-03 – 2021-08)
Shift lead responsible for storage orders, customer upselling, beverage preparation, and kiosk organization.
- Complete storage order
- Upsell coffee products and pastries to customers
- Make custom beverages for customers
- Clean and organize kiosk
Barista/Server at Alan's Country Cafe (2020-05 – 2020-09)
Barista and server responsible for beverage preparation, customer service across multiple channels, order fulfillment, and kitchen maintenance.
- Made espresso and non espresso beverages
- Served dine-in customers
- Served drive through customers
- Prepared online orders
- Cleaned and organized work stations
- Cleared tables
- Washed dishes
Barista/Assistant Manager at Safeway Starbucks (2016-09 – 2019-07)
Barista and assistant manager responsible for kiosk maintenance, workspace organization, sanitation, inventory management, and order placement.
- Make sure the kiosk is clean
- Manage my time
- Organize work space
- Sweep and mop
- Sanitize station
- Do inventory when needed
- Do orders when manager isn't available
Education
High School Diploma – Cedar Crest High School (2014-09 – 2018-06)
