Maimouna Ba

Friendly and dependable customer service professional with experience in customer service, warehouse operations, caregiving, and education. Skilled at assisting customers, resolving concerns, maintaining accurate records, and working efficiently in fast-paced environments. Fluent in multiple languages with strong communication and teamwork skills.

Home Health Aide - Hope Home Care

(2011-01 - 2013-12)

• Provided compassionate care and support to clients.
• Maintained accurate records and communicated with families and healthcare professionals.

Warehouse Associate - Amazon

(2014-01)

• Received, picked, packed, and shipped customer orders accurately.
• Operated handheld scanners and followed inventory procedures.
• Met productivity and quality goals in a fast-paced environment.
• Worked safely with team members to ensure timely order fulfillment.
• Maintained a clean and organized work area.

Customer Support Specialist - Dr. Jays

(2013-10 - 2014-09)

• Assisted customers with purchases and returns.
• Resolved customer concerns and processed payments accurately.
• Trained new employees.

After-School Tutor - New York City Department of Education

(2009-06 - 2010-10)

• Supported students academically and supervised classroom activities.

High School Diploma - Business & Technology - New Dorp High School