Mak Kusare

Results-driven Program Manager with 7+ years delivering large-scale IT deployments, supply chain optimization, and cross-functional team leadership across global markets. Expert in SAP S/4HANA, Agile, and Waterfall methodologies with a proven record of reducing costs and driving operational efficiency.

Customer Projects / Programs Manager - HP Inc.

(2022-11 - 2025-08)

Managed and coordinated global projects and supply chain initiatives, streamlining processes and improving supplier relationships. Owned manufacturers and logistics management to ensure on-time delivery of enterprise solutions. Managed small to medium-scale customer projects, ensuring IT infrastructure and enterprise solutions were delivered on time, within scope, and in compliance with SLA requirements.

Developed and presented Business Cases for process improvement and systems (EDI) optimization. Responsible for requirement gathering and elicitation, JAD and GAP analysis, User stories, UAT, and facilitating stakeholder engagement workshops.

• Directed E2E IT deployments for 2,500+ IHG hotels across the U.S., South America, and the Caribbean, delivering 1M+ units on schedule
• Resolved SAP S/4HANA and CST inventory discrepancies, eliminating costly rework and ensuring full system alignment across operations
• Implemented SKU transition and serial-number-capture receiving process, improving inventory accuracy, traceability, and cross-border compliance

Team Lead / RF Drive Tester - Global Technology Associates (GTA)

(2021-10 - 2022-11)

Oversaw wireless location solution projects, ensuring compliance with scope, governance, and timeline requirements.

• Led team supporting 4G LTE and 5G NR rollouts, improving automated site testing accuracy across device chips and network base stations
• Collaborated with engineering teams to deliver RF optimization solutions for external clients on time and within scope
• Coordinated field testing operations, ensuring data quality and compliance with network performance benchmarks

Project Coordinator - Lowe's Companies Inc.

(2018-02 - 2021-10)

Coordinated cross-departmental project workflows to align goals, resolve issues quickly, and ensure accurate, on-time completion. Set and managed customer expectations as the primary point of contact, delivering clear communication throughout each project. Supported contractors and store teams by securing resources, troubleshooting delays, and maintaining smooth project execution.

Coordinate with manufacturers, contractors, vendors, and customers to track orders, manage timelines, and provide timely status updates.

• Managed 60+ concurrent home improvement projects, aligning stakeholder expectations and consistently improving customer satisfaction scores
• Drove defect analysis and corrective action processes across kitchen, bathroom, roofing, and flooring installations, reducing quality escapes
• Coordinated cross-functional installer and vendor teams to maintain project timelines and deliver quality outcomes at scale

MBA - Business Administration and Management - University of The People

B.TECH. - Industrial Design, Graphics & Motion Picture Production - Abubakar Tafawa Balewa University