Makayla Conway

Customer service professional with experience since 2020 working in multiple restaurants and fast-food environments. Skilled at communicating with customers, handling high-volume service, and staying organized in fast-paced settings. Known for learning new tasks quickly, adapting easily to different teams, and maintaining a positive and efficient work environment. Seeking a fast-paced, fun work environment

Host/Server/Support at Mas Fuegos Kitchen and Tequila Bar (2025-03 – Present)

• Provided friendly and efficient customer service by greeting guests, answering menu questions, and accurately taking food and drink orders.
• Used Toast POS to process orders, payments, and customer transactions.
• Managed multiple tables and prioritized tasks during fast-paced shifts.
• Maintained clean and organized dining, service, and bar areas.

Host/Food Runner at Original Pancake House (2024-10 – 2025-08)

• Greet guests, manage the waitlist, and seat customers quickly to keep the flow of the restaurant organized.
• Deliver food from the kitchen to the correct tables efficiently and ensure orders are accurate.
• Clear and reset tables quickly while communicating with servers and kitchen staff to keep service running smoothly.

Team Member at Chick Fil A (2024-06 – 2024-07)

• Greeted customers and took orders at the front counter and drive-thru while providing friendly and efficient service.
• Operated the cash register and handled cash, card, and mobile payments accurately.
• Assembled and handed out orders while checking for accuracy and quality.
• Communicated with kitchen staff to ensure orders were prepared quickly and correctly.
• Maintained cleanliness in the dining area by wiping tables, restocking supplies, and keeping the front counter organized.
• Assisted customers with menu questions and resolved minor issues to ensure a positive experience.

Host/Food Runner at Old Chicago (2022-10 – 2023-05)

• Greeted and seated guests while managing waitlists during busy shifts to maintain an organized dining flow.
• Answered phones and processed takeout orders accurately through the POS system.
• Packaged and prepared to-go orders, ensuring food quality and order accuracy.
• Communicated with kitchen and serving staff to coordinate timely service.
• Assisted guests with questions and provided friendly, efficient customer service.
• Maintained cleanliness and organization of the host stand and front-of-house area.

Bachelors of Social Work in Social Work – Colorado State University (2023-2027)