Shyun Aung

Customer service and operations professional with 4+ years of experience in high-volume hospitality, food service, inventory coordination, and data management. Strong background in multitasking, client-facing service, and operational support across restaurant and research environments. Experienced in fast-paced environments requiring accuracy, communication, and problem-solving under pressure.

Server & Host - Lettuce Entertain You - Bethesda, MD

(2025-02)

• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Worked with POS system to place orders and handle cash
• Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
• Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.

Seasonal Sushi Chef & Inventory Manager - S&T Sushi in Howard University – Howard University Campus - Washington DC

(2021-01)

• Seasonal inventory management. Coordinated shopping trips across DC, MD and VA to source high-quality ingredients. Provided delivery of food packages to campus dining locations.
• Seasonal chef preparing high-quality sushi using traditional techniques and fresh ingredients.
• Negotiated with suppliers for premium quality ingredients and seafood.

Student Research Assistant Intern - Great Lakes Center at Buffalo State University - Buffalo, NY

(2025-06 - 2025-09)

• Automated critical data processing for ecology research by developing Excel solutions that reduced manual entry time
• Engineered a consolidated data system aggregating 100+ sampling station metrics into standardized reports using advanced Excel functions
• Implemented quality control protocols for density calculations for 5+ concurrent research projects

Customer Service Manager & Server - Rangoon Ruby - Pike Kitchen - Rockville, MD

(2023-03 - 2024-08)

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Led customer support team to enhance service delivery and improve client satisfaction.

Assistant Sushi Chef - Fujisan Sushi Franchising Corp. - Essex, MD

(2021-09 - 2023-12)

• Certified in Servsafe Food Safety Handler
• Certified in Servsafe Allergens
• Maximized guest satisfaction during peak hours without compromising quality or presentation.
• Placed orders to restock items before supplies ran out.