Makenna Ritchey

Managed monthly bookkeeping tasks in QuickBooks Online and organized financial statements for reconciliation Communicated with clients via email, coordinated follow-ups, and supported client relationship management Created training materials and documented processes during client QuickBooks sessions

Accounting Intern - S&G Bookkeeping

(2024-09 - 2025-05)

• Managed monthly bookkeeping tasks in QuickBooks Online and organized financial statements for reconciliation
• Communicated with clients via email, coordinated follow-ups, and supported client relationship management
• Created training materials and documented processes during client QuickBooks sessions

Insurance Intern - NICL Laboratories - Northbrook, IL

(2024-05 - 2024-08)

• Processed and reviewed insurance claims, ensuring accuracy in policy details and diagnosis coding
• Collaborated with insurance providers to resolve claim denials and improve payment turnaround times
• Maintained detailed billing records and enhanced documentation for follow-up actions

Waitress - Texas Roadhouse - Mount Prospect, IL

(2023-06 - 2023-08)

• Delivered high-volume customer service in a fast-paced environment while managing POS transactions
• Collaborated with team members to maintain efficient operations during peak hours

Bachelor of Science - Actuarial Science - University of Illinois at Urbana-Champaign (2026-05)

Certificate - Quantitative Foundation Series | Financial Mathematics - University of Chicago (2026-12)