Malik Hylton

Guest focused professional with retail, banking, and healthcare front desk experience. Trained to verify identity, document every interaction accurately, and protect sensitive information. Calm, courteous, and clear in person and by phone, including with upset customers. Currently completing a Cybersecurity degree and the Google Cybersecurity Professional Certificate.

Part Time Customer Associate at Office Depot (2026-08 – Present)

• Assist customers in person with product selection, orders, and general inquiries in a busy retail setting.
• Process transactions accurately on point of sale systems and handle questions or concerns calmly.

Technology Operations Manager (Contracted) at Macro Marketing LLC (2025-05 – 2026-08)

• Responded to client requests and resolved issues across CRM and business technology systems.
• Kept detailed documentation and account records to ensure accuracy and a clear history of each interaction.
• Worked independently with minimal supervision while managing multiple priorities.

Digital Banking Specialist at Capital One Café (2024-07 – 2025-03)

• Welcomed and assisted customers in a high volume setting, listening closely to understand needs and resolve concerns.
• Carried out identity verification procedures in a regulated environment and documented each interaction accurately.
• Explained digital and self service tools in plain, friendly language.

Patient Access Representative at Retina Group of Florida (2023-01 – 2024-05)

• Served as the first point of contact for patients by phone and in person, answering inquiries and scheduling appointments.
• Collected and verified patient, billing, and insurance information accurately while keeping it confidential.

Associate Degree (In Progress) in Cyber Security – Southern Maine Community College (2028)