Dricks

Willing to work as a help desk analyst in apparent firm and apply all my skills and knowledge for the expansion of the organization.

Security Vulnerability Engineer - Insight Enterprises / Capital One Bank

(2021-10)

• Create detailed risk assessment reports to identify technical and logical security findings.
• Understand, review, and interpret vulnerability assessment and scanning results.
• Demonstrated ability to work well independently and as a team.
• Developing and leading technical remediation and providing status updates and reports.
• Ability to determine risk level of identified threats and urgency in remediation.
• Knowledge of vulnerability management tools, data and network security.
• Work closely with upper management to assist with security documentation for the team.
• Work with vulnerability security incidents daily.
• Work with onboarding team to create user's accounts/Password reset and provide other assistance.
• Work with different teams on projects/ technical documentations.

Service Desk Analyst - Computer Aid, Inc

(2019-07 - 2021-10)

• First call resolution time resetting passwords for the following
• Entered tickets in ServiceNow based on urgency for IT Department
• Troubleshoot and write service tickets as necessary.
• Provided needed support of the existing infrastructure including servers, backups, network troubleshooting, etc.
• Analyze and resolve user email account in the Exchange Server in a timely and accurate fashion.
• Customer service support/Phone support.
• Assisting customers remotely.
• Use (gpupdate, CMD, Regedit, Ipconfig, Ping, etc.) to provide certain access.
• Use Cisco Jabber, Outlook, WebEx as other form of communication to assist users.
• Process security incidents (alerts/triage) for Smartbow.
• Work with multiple of issues with Smartbow, to make sure all stations are online.
• Work with the network department to address certain issues when the Smartbow stations are offline.

Data Security / Security Access Professional Administrator - DXC Technology

(2013-05 - 2019-07)

• Provide IT user-provisioning support for internal and external clients
• Create and modify PC user login credentials, process file and server security access requests, and
• Provide troubleshooting support for implemented service requests.
• Requires daily use of Active Directory and Quest ActiveRoles software for user account maintenance, and
• Remedy and ServiceNow ticketing systems for processing high volumes of service requests.
• Maintain a high level knowledge of IT security practices through yearly training requirements to ensure confidentiality, integrity, and availability are implemented.
• Create user Account, Password reset and elevating rights to all users with Active directory.
• Administer Active Directory commands using PowerShell scripting.
• Managed User Accounts on Windows NT and UNIX Platform (Creation, Deletion, Permissions, and VPN Access).
• Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
• Setup Managed service accounts for the domain.

Desk side Support - PHMC

(2012-11 - 2013-04)

Provided Technical Support to the Health Department

• Password reset (Active directory)
• Remote control assistance/PC management (logmein123 rescue software)
• Troubleshoot laptops, Desktops, mobiles, Printers
• Customer Service (Assigning task to techs)
• Managing users accounts.
• Log calls through remedy ticketing system
• Entered tickets in Remedy based on urgency for IT Department
• Created new hire ids in Active Directory.
• Configure users, groups, group policy objects, service accounts, application layer services and other objects.

Desk side Support - Iron Mountain - Collegeville, PA

(2011-08 - 2011-11)

• Assisting internal employees
• Phone support to customers
• Resetting passwords, creating tickets, etc.
• Managing users accounts.
• Created/modified user account, security groups.
• Answered calls using the CISCO IP Phone system
• Entered tickets in Remedy based on urgency for IT Department.
• Create user Account, Password reset and elevating rights to all users with AD

QA Analyst / Software Tester - Intertek - Bluebell, PA

(2011-02 - 2011-08)

• Worked as a QA Analyst conducting Black Box Testing on Handset profiles running on Android and Apple devices.
• Defects were tracked, reviewed, analyzed and reported using bugzilla.
• Working on Android Marketplace Applications and Apple App Store apps testing under SCRUM Methodology and generating test cases and followed by test scenarios and results.
• Running security test on all software installed.
• Reporting any errors to Clients and developers.

Information Technology Consultant - West Wilmington Jr. Academy

(2018-07)

Work as the point of contact for all technology concerns.

• Lead meetings with our technology staff and School's Principal and director.
• Provide Assessment on materials to purchase.
• Organize meeting with IT contractors to assist with our network.
• Audit and update our technical equipment in server room.

B.S. - Computer Sciences - Strayer University (2010-07) Philadelphia, PA

Masters - Information Technology management - Trident University (2019-05) Cypress, CA