Security Vulnerability Engineer - Insight Enterprises / Capital One Bank
(2021-10)
- Create detailed risk assessment reports to identify technical and logical security findings.
- Understand, review, and interpret vulnerability assessment and scanning results.
- Demonstrated ability to work well independently and as a team.
- Developing and leading technical remediation and providing status updates and reports.
- Ability to determine risk level of identified threats and urgency in remediation.
- Knowledge of vulnerability management tools, data and network security.
- Work closely with upper management to assist with security documentation for the team.
- Work with vulnerability security incidents daily.
- Work with onboarding team to create user's accounts/Password reset and provide other assistance.
- Work with different teams on projects/ technical documentations.
Service Desk Analyst - Computer Aid, Inc
(2019-07 - 2021-10)
- First call resolution time resetting passwords for the following
- Entered tickets in ServiceNow based on urgency for IT Department
- Troubleshoot and write service tickets as necessary.
- Provided needed support of the existing infrastructure including servers, backups, network troubleshooting, etc.
- Analyze and resolve user email account in the Exchange Server in a timely and accurate fashion.
- Customer service support/Phone support.
- Assisting customers remotely.
- Use (gpupdate, CMD, Regedit, Ipconfig, Ping, etc.) to provide certain access.
- Use Cisco Jabber, Outlook, WebEx as other form of communication to assist users.
- Process security incidents (alerts/triage) for Smartbow.
- Work with multiple of issues with Smartbow, to make sure all stations are online.
- Work with the network department to address certain issues when the Smartbow stations are offline.
Data Security / Security Access Professional Administrator - DXC Technology
(2013-05 - 2019-07)
- Provide IT user-provisioning support for internal and external clients
- Create and modify PC user login credentials, process file and server security access requests, and
- Provide troubleshooting support for implemented service requests.
- Requires daily use of Active Directory and Quest ActiveRoles software for user account maintenance, and
- Remedy and ServiceNow ticketing systems for processing high volumes of service requests.
- Maintain a high level knowledge of IT security practices through yearly training requirements to ensure confidentiality, integrity, and availability are implemented.
- Create user Account, Password reset and elevating rights to all users with Active directory.
- Administer Active Directory commands using PowerShell scripting.
- Managed User Accounts on Windows NT and UNIX Platform (Creation, Deletion, Permissions, and VPN Access).
- Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) enterprise.
- Setup Managed service accounts for the domain.
Desk side Support - PHMC
(2012-11 - 2013-04)
Provided Technical Support to the Health Department
- Password reset (Active directory)
- Remote control assistance/PC management (logmein123 rescue software)
- Troubleshoot laptops, Desktops, mobiles, Printers
- Customer Service (Assigning task to techs)
- Managing users accounts.
- Log calls through remedy ticketing system
- Entered tickets in Remedy based on urgency for IT Department
- Created new hire ids in Active Directory.
- Configure users, groups, group policy objects, service accounts, application layer services and other objects.
Desk side Support - Iron Mountain - Collegeville, PA
(2011-08 - 2011-11)
- Assisting internal employees
- Phone support to customers
- Resetting passwords, creating tickets, etc.
- Managing users accounts.
- Created/modified user account, security groups.
- Answered calls using the CISCO IP Phone system
- Entered tickets in Remedy based on urgency for IT Department.
- Create user Account, Password reset and elevating rights to all users with AD
QA Analyst / Software Tester - Intertek - Bluebell, PA
(2011-02 - 2011-08)
- Worked as a QA Analyst conducting Black Box Testing on Handset profiles running on Android and Apple devices.
- Defects were tracked, reviewed, analyzed and reported using bugzilla.
- Working on Android Marketplace Applications and Apple App Store apps testing under SCRUM Methodology and generating test cases and followed by test scenarios and results.
- Running security test on all software installed.
- Reporting any errors to Clients and developers.
Information Technology Consultant - West Wilmington Jr. Academy
(2018-07)
Work as the point of contact for all technology concerns.
- Lead meetings with our technology staff and School's Principal and director.
- Provide Assessment on materials to purchase.
- Organize meeting with IT contractors to assist with our network.
- Audit and update our technical equipment in server room.
