Malika Davis

An ambitious and goal-oriented cybersecurity professional seeking an opportunity to grow in my career while getting hands on experience working alongside industry experts.

Information Security Intern - Blue Cross Blue Shield Michigan

(2024-01)

• Train employees on cybersecurity fundamentals (social engineering techniques, AI, Ransomware, USB baiting, etc.)
• Data entry in Excel, Outlook, SharePoint, and PowerPoint for Operation Presentations
• Integrate and update Policies and Procedures to assist team members
• Engage in monthly Microsoft team meetings for client and employee summits
• Schedule and present quarterly webinars to workforce regarding cyber threats, trends, and mitigation
• Collaborate with other teams within the Information Security Department to complete projects
• Create educational transcripts and videos in Vyond for Cybersecurity awareness
• Train, lead, and facilitate business teams through end-to-end third-party risk processes to support broader corporate compliance/security processes and standards.

Event Response Analyst - CyberForce|Q

(2023-08 - 2024-01)

• Triaged incoming alerts (phishing, social engineering, spam, non-threat)
• Investigated IP addresses, Network ports, and event actions in SOAR and SIEM environment
• Used Splunk, Azure Directory, Kibana, Sandbox, RDP, Tableau, Siemplify(Chronicle) to mitigate threats
• Data entry in Excel, Outlook, SharePoint and PowerPoint for Operation Presentations
• Integrated and update playbooks and runbooks to assist team members
• Participated in Microsoft team meetings for client and employee summits

Lead Branch Assistant/Receptionist - Graybar

(2023-05 - 2023-06)

• Answered high volume calls
• Directed calls on switchboard
• Approved/Rejected tickets in SAP environment
• Made Changes/Display customer invoices for delivery
• Understanding of electrical and comm/data supplies
• Greeted customers and salesmen

Customer Care and IT Help Desk - Pam's Little Angels Daycare

(2015-06 - 2023-05)

• Answered high volume phone calls
• Windows 7 & 10/Outlook/Microsoft 365
• Password reset
• Desktop support
• Active Directory, GPO
• Keep all information confidential
• Send & receive emails promptly
• Install and Upgraded Applications
• Use critical thinking skills to problem solve issues
• Network Troubleshooting
• Break/fix experience
• Send Reminders of appointments & meetings
• Cabling and routing
• Installation, configuration, and maintenance of Printer, Mobile, Desktop

Package Handler - FedEx Express

(2017-12 - 2023-02)

• Divided and categorized orders received and redirected shipments to proper destination
• Worked as a team to sustain distribution of over 30,000 orders in 4.5 hours
• Trained new employees on proper handling and maintaining a safe and healthy work environment
• Dispatched freight quotas to team leader to optimize maximum production
• Monitored safety and proficiency of team members throughout sort
• Identified and resolved complex strategy obstacles to reduce missorted and delayed exportation of orders
• Ensured hazardous material handling processes are being executed as designed
• Ensured violations of safety policies are documented and reported to general manager

Cashier waitress - Bucharest Grill

(2014-05 - 2016-02)

• Assured quality of food and arrangement of dishes met standards enforced by management
• Operated POS systems to input customer orders, enter cash amounts and swipe credit cards
• Resolved guest complaints promptly and professionally
• Perfected menu presentation skills, providing customers with an understanding of restaurant offerings
• Sustained a cheerful attitude towards customers while correctly operating cash register
• Transformed unsatisfied customers into loyal, repeat guests

Bachelor of Cyber Defense and Information Assurance - Cyber Defense and Information Assurance - Eastern Michigan University (2024-01 - 2026-12)

Associate of Applied Science - Cybersecurity - Henry Ford College (2020-08 - 2023-05)