Information Security Intern - Blue Cross Blue Shield Michigan
(2024-01)
- Train employees on cybersecurity fundamentals (social engineering techniques, AI, Ransomware, USB baiting, etc.)
- Data entry in Excel, Outlook, SharePoint, and PowerPoint for Operation Presentations
- Integrate and update Policies and Procedures to assist team members
- Engage in monthly Microsoft team meetings for client and employee summits
- Schedule and present quarterly webinars to workforce regarding cyber threats, trends, and mitigation
- Collaborate with other teams within the Information Security Department to complete projects
- Create educational transcripts and videos in Vyond for Cybersecurity awareness
- Train, lead, and facilitate business teams through end-to-end third-party risk processes to support broader corporate compliance/security processes and standards.
Event Response Analyst - CyberForce|Q
(2023-08 - 2024-01)
- Triaged incoming alerts (phishing, social engineering, spam, non-threat)
- Investigated IP addresses, Network ports, and event actions in SOAR and SIEM environment
- Used Splunk, Azure Directory, Kibana, Sandbox, RDP, Tableau, Siemplify(Chronicle) to mitigate threats
- Data entry in Excel, Outlook, SharePoint and PowerPoint for Operation Presentations
- Integrated and update playbooks and runbooks to assist team members
- Participated in Microsoft team meetings for client and employee summits
Lead Branch Assistant/Receptionist - Graybar
(2023-05 - 2023-06)
- Answered high volume calls
- Directed calls on switchboard
- Approved/Rejected tickets in SAP environment
- Made Changes/Display customer invoices for delivery
- Understanding of electrical and comm/data supplies
- Greeted customers and salesmen
Customer Care and IT Help Desk - Pam's Little Angels Daycare
(2015-06 - 2023-05)
- Answered high volume phone calls
- Windows 7 & 10/Outlook/Microsoft 365
- Password reset
- Desktop support
- Active Directory, GPO
- Keep all information confidential
- Send & receive emails promptly
- Install and Upgraded Applications
- Use critical thinking skills to problem solve issues
- Network Troubleshooting
- Break/fix experience
- Send Reminders of appointments & meetings
- Cabling and routing
- Installation, configuration, and maintenance of Printer, Mobile, Desktop
Package Handler - FedEx Express
(2017-12 - 2023-02)
- Divided and categorized orders received and redirected shipments to proper destination
- Worked as a team to sustain distribution of over 30,000 orders in 4.5 hours
- Trained new employees on proper handling and maintaining a safe and healthy work environment
- Dispatched freight quotas to team leader to optimize maximum production
- Monitored safety and proficiency of team members throughout sort
- Identified and resolved complex strategy obstacles to reduce missorted and delayed exportation of orders
- Ensured hazardous material handling processes are being executed as designed
- Ensured violations of safety policies are documented and reported to general manager
Cashier waitress - Bucharest Grill
(2014-05 - 2016-02)
- Assured quality of food and arrangement of dishes met standards enforced by management
- Operated POS systems to input customer orders, enter cash amounts and swipe credit cards
- Resolved guest complaints promptly and professionally
- Perfected menu presentation skills, providing customers with an understanding of restaurant offerings
- Sustained a cheerful attitude towards customers while correctly operating cash register
- Transformed unsatisfied customers into loyal, repeat guests
