Aeneas Reed Jr.

Provided technical support for hardware and software issues, assisted end-users with troubleshooting for workstations and peripheral equipment, ensuring optimal performance of the company's global infrastructure Installed, configured, and maintained desktop and laptop systems, ensuring compliance with corporate standards and security protocols Collaborated with network teams to diagnose and resolve connectivity issues to enhance operational efficiency

Information Technology Intern - Global Cellulose Fibers - Memphis, TN

(2026-05 - 2026-08)

• Provided technical support for hardware and software issues, assisted end-users with troubleshooting for workstations and peripheral equipment, ensuring optimal performance of the company's global infrastructure
• Installed, configured, and maintained desktop and laptop systems, ensuring compliance with corporate standards and security protocols
• Collaborated with network teams to diagnose and resolve connectivity issues to enhance operational efficiency
• Conducted routine system updates and patches for hardware and software, minimizing downtime and improving overall system performance
• Documented technical procedures and user guides to streamline support processes and facilitated knowledge sharing among team members

Help Desk Specialist - Baptist Memorial Hospital - Memphis, TN

(2026-04 - 2026-05)

• Provided Tier 1-2 technical support for a special project during transition to Epic Systems, a comprehensive health record patient portal for accessing records and scheduling
• Troubleshot Windows and Mac-based systems, printers, and connectivity issues to maintain user productivity
• Documented incidents, resolutions, and system changes to support ticket tracking

Front Desk Associate - LA Fitness - Collierville, TN

(2025-10 - 2026-04)

• Delivered high-quality customer service while managing front desk operations and member inquiries
• Processed new memberships, renewals, and cancellations while maintaining accurate records
• Communicated member feedback to management and trained staff to improve service delivery
• Promoted programs and events, strengthening member engagement and retention

IT Support Specialist/Data Analyst - The Edge Performance Group, LLC - Germantown, TN

(2022-07 - 2026-04)

• Provided Tier 1-2 technical support for hardware, software, and peripheral issues, resolving incidents efficiently and escalating when necessary
• Troubleshot Windows-based systems, printers, and connectivity issues to maintain user productivity
• Installed, configured, and maintained laptops, workstations, and peripheral devices for on-site and remote users
• Assisted with basic network troubleshooting (LAN/Wi-Fi) and user access issues
• Documented incidents, resolutions, and system changes to support ticket tracking and knowledge base updates
• Assisted in collecting, cleaning, and analyzing customer data to support business initiatives
• Conducted exploratory data analysis, created reports to identify trends and made recommendations to management

IT Intern - Transnetyx - Cordova, TN

(2025-08 - 2025-09)

• Assisted with software updates and system maintenance for approximately 200 user accounts
• Performed system testing and validation to ensure successful deployments and minimal user impact
• Documented issues, updated procedures, and resolutions to support IT operations
• Worked closely with IT staff to communicate updated status, risks, and troubleshooting steps
• Gained exposure to enterprise IT environments, patch management, and support workflows

Track and Field Athlete / Student Athlete - NC A&T State University - Germantown, TN and Greensboro, NC

(2009-01 - 2025-12)

• NC A&T State University Track Team Member
• Colonial Athletic Association Indoor Long Jump Champion
• Junior Olympic Gold Medalist – Long Jump and Pentathlon

B.S. - Information Technology - North Carolina A&T State University (2025-05)