MaLissa Sigler

Program Specialist (AOD) at Department of Veterans Affairs Medical Center

Talent

DevilleMember since June 11, 2026

Comprehensive understanding of Veterans Health Administration regulations, guideIndependent and creative judgment in interpreting policies and executing adminisMaintain staffing levels and master schedulesGathering, analyzing and interpreting data from VHA systems to prepare reportsAccurately enter adjudication data in electronic systems, generate award notificSuperior communication skills, both written and verbalIndependently analyze and resolve complex administrative and operational issuesInvestigate and resolve employee relation issuesEnsure coverage needs are addressed to maintain staffing needsKnowledge of federal personnel management services, including hiring actions, trProvide directions, counsel, and instruction to staff on work and administrativeFull range of administrative and supervisory duties as a team leader in a patienProvide briefings, orientations, staff development, and trainingAdvanced knowledge of managing support staff in a clinicBusiness etiquette

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About

I am confident in my communication skills and business etiquette. I also work well independently and have advanced operation management skills. I consider myself to be very organized and goal oriented.

Experience

Program Specialist (AOD) - DEPARTMENT OF VETERANS AFFAIRS - Pineville, LA

(2022-09)

As a Program Specialist (AOD), I am responsible for the representation of the facility and all administrative matters that occur outside of a normal tour of duty. I have in-depth knowledge of federal laws, VA regulations, station directives, and relevant legal decisions that affect veterans' and beneficiaries' care, treatment, eligibility, and benefits. I maintain the ability to act independently and exercise sound judgment in administrative matters during non-standard hours, in the absence of higher management.

I work with little supervision, taking responsibility for the full range of AOD/HOD duties during evening, weekend, and holiday shifts. I currently work a fulltime rotating schedule consisting of 07:30 – 4:00; 4:00 – 12:00; and 12:00 – 08:00.

The ability to juggle a variety of duties and prioritize tasks to meet deadlines in a fast-paced, complex medical center environment.
The capability to analyze complex situations, identify problem areas, and make recommendations or implement resolutions, particularly in high-stress or emergency situations.
Expertise in administrative procedures related to patient admissions, transfers, and dispositions. This includes complex issues like patient eligibility, legal detainment, deaths, and incidents involving loss of personal property.
Thorough understanding of how different healthcare support functions and operations interrelate to ensure continuity of patient care, especially during off hours.
Full Time (40 Hours weekly)
Supervisor: patricia hall (318)466-4406
GS 09-2