BUSINESS ANALYST - UKG, INC. - Remote
(2019-08 - 2026-04)
Served as a subject matter expert for Payment Services systems, driving system enhancements, issue resolution, process improvements, and cross-functional initiatives.
- Reviewed data to obtain business information to support development requests for 10 internal teams.
- Analyzed and implemented new processes to help improve overall team production.
- Documented business procedures to create work aids and guides across 10+ internal operational teams.
- Supported tax filing processing for 4 quarterly and annual periods, ensuring accurate and timely submissions.
- Led key projects and initiatives for the Payment Services team focused on system implementation, integration, performance optimization, process improvements, and resolution of system functionality gaps.
- Served as the subject matter expert (SME) for Payment Services systems and data integrations with Pro, providing guidance on system functionality, integrations, and complex issues.
- Partnered with Team Leads and Managers to prioritize team goals, responsibilities, and strategic initiatives, ensuring alignment with business and operational priorities.
- Trained and coached Payment Services and UKG employees on system functionality, processes, and best practices, supporting effective system adoption and usage.
- Identified, troubleshot, and resolved over 150 system issues annually within Payment Services platforms, significantly reducing operational disruptions and enhancing system reliability.
- Researched, analyzed, validated, and documented system issues, defects, and integration gaps while providing root-cause analysis and recommendations for resolution.
- Analyzed, developed, tested, and implemented process and system enhancements that improved operational efficiency, reduced manual effort, and addressed business requirements.
- Collaborated with cross-functional teams across Payment Services and MasterTax to identify system issues, determine root causes, and implement corrective actions across Select Service systems.
- Drove continuous improvement initiatives that addressed system and process gaps, enhanced functionality, and improved the overall efficiency and effectiveness of Payment Services operations.
PAYROLL SPECIALIST - PROGRESSIVE PAYROLL - Los Alamitos, CA
(2019-03 - 2019-08)
Processed payroll, resolved discrepancies, and ensured accurate, timely, and compliant payments.
- Processed and managed payroll for multiple clients.
- Accurately calculated wages based on hours, deductions, withholdings, and bonuses.
- Communicated client needs to find a resolution to queries made by Federal and State agencies.
OFFICE MANAGER - MASENI FLOORING - Fountain Valley, CA
(2014-09 - 2019-02)
Supported daily operations, administrative tasks, processed payroll, scheduling, and customer service.
- Process and manage payroll for multiple employees.
- Accurately calculate wages based on hours, deductions, withholding, and bonuses.
- Completed administrative duties including records management, planning, and scheduling jobs.
- Assisted and facilitated meetings and prepared minutes and action items between our company and potential clients.
ACCOUNT MANAGER - DISCOVER HOME LOANS - Irvine, CA
(2010-02 - 2014-08)
Processed mortgage applications, verified documentation, and coordinated loan requirements through closing.
- Communicated with borrowers daily to ensure required documentation was met.
- Monitored and maintained pipeline of 20-30 loans monthly.
- Worked closely with underwriting and funding.
- Coordinated with escrow, title, closing attorneys, and buyers on closing schedules.
