Mamie

Professional, compassionate, and detail-oriented Certified Clinical Medical Assistant with experience in internal medicine, family medicine, aesthetics, front desk administration, and patient care. Skilled in both clinical and administrative workflows, including patient intake, phlebotomy, insurance verification, EMR documentation, scheduling, and assisting providers in fast-paced healthcare settings. Strong background in customer service and communication through hospitality experience.

Experienced with ECW and Athena EMR systems.

Medical Assistant / Front Desk Administrative Assistant - White Oak Medical Associates - Houston, TX

• Roomed patients and prepared exam rooms for providers
• 15 -22 patients per day / 2 providers
• Obtained and documented vital signs, medical histories, and medication reconciliation
• Assisted physicians with patient examinations and procedures
• Performed venipuncture and specimen collection for laboratory testing
• Managed electronic medical records using Athena EMR
• Scheduled appointments and coordinated patient follow-ups
• Verified insurance eligibility and updated patient demographics
• Answered multi-line phone systems and assisted patients with questions and concerns
• Processed referrals, scanned records, and managed incoming/outgoing faxes
• Maintained HIPAA compliance and ensured patient confidentiality
• Supported smooth clinic workflow in a high-volume internal medicine practice

Medical Assistant / Front Desk Administrative Assistant - Rocky Creek Family Medicine & Aesthetics - Houston, TX

• Assisted providers with family medicine and aesthetics patient care
• Roomed patients, obtained vitals, and documented chief complaints
• Drew blood and prepared specimens for laboratory processing
• Collected and verified patient insurance information
• Utilized ECW EMR system for charting and documentation
• Scheduled appointments and managed provider calendars
• Answered patient phone calls regarding appointments, prescriptions, and follow-ups
• Processed payments for weight loss patients including cash and electronic transactions
• Sent prescription requests and refill authorizations to pharmacies
• Managed inventory and assisted with clinic closing procedures
• Performed scanning, faxing, and administrative office duties
• Delivered excellent patient service while maintaining efficient front office operations
• Took payments on Asthetics/ charge off / inventory

Server / Bartender - Forest Club - Houston, TX

• Delivered exceptional customer service in a fast-paced country club environment
• Managed multiple tables while maintaining professionalism and efficiency
• Assisted guests with menu selections and dietary accommodations
• Handled cash and electronic payment transactions accurately
• Collaborated with kitchen and bar staff to ensure smooth service operations
• Maintained cleanliness and organization of dining areas
• Built strong communication and multitasking skills through high-volume dining service

Server - Sugar Creek Country Club - Sugar Land, TX

• Provided upscale dining service to club members and guests
• Maintained high standards of hospitality and professionalism
• Assisted with banquet events, private parties, and member dining experiences
• Worked efficiently under pressure during peak dining hours
• Strengthened customer service, teamwork, and problem-solving abilities

Bachelor of Science - Healthcare Administration

Pre Nursing

Certified Clinical Medical Assistant