Mana Norman

Restaurant professional with more than 15 years of experience in service, training, and management. I’ve worked both sides of restaurant leadership, from hiring and training staff, ordering and inventory, guest relations, and daily operations to spending the last several years working directly on the floor. I enjoy busy restaurants, working with people, and being the person who can step in, solve a problem, and keep things moving.

Senior Server / Trainer - Kool Beanz Cafe - Tallahassee, FL

(2023)

• Work in a busy, locally owned restaurant with a menu that changes daily and a strong base of regular guests.
• Train new servers on menu knowledge, service standards, POS procedures, side work, and the day-to-day flow of the restaurant.
• Manage a high-volume section while keeping service organized, friendly, and personal.
• Work closely with management, the kitchen, and the rest of the front-of-house team to keep service running smoothly.
• Handle guest concerns and help solve problems as they come up during service.
• Support private events along with regular restaurant service.
• Handle payments, cashouts, opening and closing duties, and other daily responsibilities.

Server / Trainer - Liberty Bar & Restaurant - Tallahassee, FL

(2020 - 2023)

• Worked high-volume dinner and bar shifts in a fast-paced restaurant environment.
• Trained new servers on service, menu knowledge, POS procedures, and restaurant expectations.
• Built strong working knowledge of food, cocktails, beer, and wine.
• Helped guests with menu and beverage choices and handled concerns when something didn’t go as planned.
• Worked closely with bartenders, kitchen staff, servers, and management during busy service.
• Handled opening and closing duties, payments, cashouts, and side work.

PR Manager / Assistant Manager - Demos’ Restaurant - Nashville Area, TN

(2017 - 2020)

• Helped manage daily restaurant operations and supported the front-of-house team during service.
• Hired, trained, and supported new employees.
• Managed inventory, placed orders, received deliveries, and worked with vendors as part of day-to-day operations.
• Completed management paperwork, deposits, opening and closing responsibilities, and other administrative tasks.
• Handled guest complaints and worked to resolve problems while maintaining good guest relationships.
• Helped keep the floor organized and stepped into service wherever needed during busy shifts.
• Managed local sponsorships and represented the restaurant at community events, festivals, and promotional appearances.
• Helped plan and execute promotions and new menu rollouts.
• Was selected to help open a new Demos’ location, working on-site for several weeks to train new staff and support the front-of-house team through opening operations.
• Participated in social media and promotional work surrounding the new restaurant opening.