Maranda White

Handled customer inquiries, answered questions, and resolved problems in a timely manner Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales Inbound calls from Bank Of America clients to assist with deposit inquiries such replace debit card, deposit holds, and transfer payments.

Customer Service Representative at TTEC Digital (2024-01 – 2026-09)

• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Inbound calls from Bank Of America clients to assist with deposit inquiries such replace debit card, deposit holds, and transfer payments.

Sales Representative at DIRECTV (2022-04 – 2024-08)

Inbound call center from clients interested in purchasing satellite equipment. Screened and asked probing questions to establish needs. Active listening and multi tasking using both computer and chat.

• Increased sales by [60]% from the previous year

Sales Manager at AT&T (2017-03 – 2022-12)

Outbound call center to existing clients to upgrade high speed Internet. Proposed higher performance for companies experiencing low bandwidth. Overcame all objections by using rebuttals active listening and asking probing questions. Top sales Representative for two years then got promoted to Sales Manager.

• Implemented a new sales training program for new and existing employees, increasing the average sales volume by [70]%
• Increased sales by [80]% by implementing a new sales process and creating new sales materials

Solution Advisor at ADT (2015-01 – 2017-02)

Outside Sales Representative for Commercial and Residential Properties. Consulting screening for prospective orders for both security services including Cameras, door locks etc.

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Buisness Management – San Diego State University (2004-05)