Marc Linden Kellman

As a Behavioral Health Technician at Compassion Behavioral Health, I provide compassionate, hands-on support to individuals facing mental health and behavioral challenges. I work closely with clients in both individual and group settings, helping them build coping skills, manage emotions, and develop healthier behaviors.

Behavioral Health Technician - Compassion Behavioral Health - 1701 Mayo St, Hollywood, FL 33020

(2024-01 - 2026-01)

As a Behavioral Health Technician at Compassion Behavioral Health, I provide compassionate, hands-on support to individuals facing mental health and behavioral challenges. I work closely with clients in both individual and group settings, helping them build coping skills, manage emotions, and develop healthier behaviors.

• Responsible for conducting client intakes upon arrival at the facility, ensuring that necessary information is accurately collected and communicated to the appropriate members of the treatment team.
• Assist with monitoring clients' behavior, documenting observations, doing rounds and maintaining a safe and supportive environment, and reinforcing treatment plans and facility guideline.
• Collaborated with clinical staff to communicate changes in clients' mood, behavior, and overall presentation, while maintaining professionalism, confidentiality, and respect for each individual's needs and dignity.

Server - Grand Lux Café/Cheesecake Factory - 19501 BISCAYNE BOULEVARD AVENTURA, FL 33180

(2018-01 - 2019-12)

At Grand Lux café, I work as a server providing customer service and food service operations.

• Greet and seat customers, provide a menu to them at the entrance, and describe the menu items and specials of the day.
• Take food and drinks orders accurately and efficiently, and communicate the order to the kitchen staff.
• Serve the food and beverages promptly and check back with customers to ensure their satisfaction and also address any concerns.
• Clear the table, process payment, and handle cash or credit card transactions.

Front desk - The Sterling Aventura Cooper City - 2777 NE 183rd St, Aventura, FL 33160

(2016-01 - 2017-12)

• Answered, screened, and processed over 200 calls daily using a call management system and web-based communication.
• Improved call management database efficiency by changing and updating contact information.
• Performed quality assurance and reported incidents/errors to the supervisor.
• Trained new employees to incorporate an efficient screening process.

Front Desk - Echo Aventura - 3250 NE 188th St, Aventura, FL 33180

(2015-01 - 2016-12)

At Echo, the main goal is to greet guests and provide them with superb customer service, by ensuring the front desk is neat presentable, and equipped with all the necessary supplies such as pens, forms, and paper.

• Answer phone calls from the residents and provide them with any information concerning my department such as redirecting phone calls to the appropriate department and taking down messages.
• Daily monitor, organize, and forward emails.
• Track and order office equipment and supplies.
• Maintain records and files.

Helper (summer program) - Saint Thomas University

• Plan, organize and implement a variety of fun and educational activities, including art projects, athletic activities, and educational outings.

Office Helper (Summer Program) - North Miami Senior High school - 13110 NE 8th Ave, North Miami, FL 33161

Associate Degree - Psychology - MIAMI DADE COLLEGE (2018-01 - 2022-12)

High school Diploma - North Miami Senior High School (2015-01 - 2017-12)