Marc Wael

Customer-focused professional with 1 year of experience in customer service, skilled in handling inquiries, resolving complaints, and delivering a positive customer experience. Fluent in Arabic, with strong French and English (B2+) communication skills, comfortable supporting customers across multiple channels (phone, email, live chat).

Customer Service Representative - Sutherland

(2025-02 - 2026-06)

• Handled an average of 200+ customer inquiries daily via phone, email, and live chat, maintaining a high satisfaction rating.
• Resolved customer complaints and issues efficiently, escalating complex cases to the appropriate department when needed.
• Collaborated with team members to improve response time and overall service quality.
• Assisted French- and English-speaking customers, ensuring clear and professional communication.

Bachelor's Degree - Computers and Data science - Alexandria University (2028)