Marcel Leferink

To seek employment in Sales Management, Customer Service, Help Desk Support and Business Management.

Sales Representative at Westgate Lakes Resort & Spa (2019-01 – Present)

• Provide excellent customer service to all guests/owners by pitching and selling weeks at the resort.
• Interact and serve as a tour guide by providing personal service for guests touring the resort.
• File and complete paperwork as needed for sales and contracts thoroughly and accurately.

Support Driver at Owl Transportation (2019-01 – 2020-12)

• Apply safety while learning and meeting new people in the greater Orlando area
• Pickup patients and take them to the hospital when needed
• Fill out patient forms for before and after dropping off patients
• Submit milage, patient list, information about patients and all other duties required to do at the end of the shift

Sales Associate-Men's Region at Louis Vuitton (2010-01 – 2015-12)

• Increased sales quota from $1.3 million to $2.5 million
• Provided great customer service by welcoming customers
• Managed shipping and receiving logistics
• Help coordinate launching new and improving vision and display in store
• Refer associates to higher leadership for awards and recognition

Senior Sales Associate at Polo Ralph Lauren (2001-01 – 2010-12)

• Increased sales of Polo Chino from 5% to 15%
• Doubled sales per representative from 5 Oxford shirts to 25
• Proposed new products to increase revenue and sales by 25%

Lead Customer Service Representative at Radio Shack (1998-01 – 2001-12)

• Increased regional and store sales by 10% by reducing shrinkage
• Managed sales representative in store while providing superior customer service
• Implemented training course for new recruits, spending, and profitability

Senior Manager at Rite of Passage Travel Agency (1997-01 – 1998-12)

• Expanded sales team 50 to 100 representatives
• Tripled division revenues for each sales associate
• Expanded sales to include mass market accounts

Investment Consultant at Beekay Investment (1993-01 – 1997-12)

Received award for highest sales four years in a row

• Expanded territorial sales by 40% by consulting and selling petroleum investments
• Developed Excellence in Sales Training Course

Bachelor of Arts in Business Management and Marketing – Brussels, Belgium (1995-12)