Judyann Ferron
Customer Service Manager
Talent
OrlandoMember since July 16, 2026
LeadershipGuest RelationsCustomer ServiceConflict Resolution
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LeadershipGuest RelationsCustomer ServiceConflict Resolution
About
Dedicated Customer Service Manager with 10 years of experience leading guest service operations in the cruise industry. Experienced in guest relations, leadership, conflict resolution, staff coaching, scheduling, and delivering exceptional customer experiences.
Experience
Customer Service Manager at Norwegian Cruise Line (2016-05 – 2026-05)
- Managed daily customer service operations aboard cruise ships.
- Supervised and developed customer service teams.
- Resolved complex guest concerns while maintaining high guest satisfaction.
- Coordinated with onboard departments to ensure seamless guest experiences.
- Trained employees on customer service standards and company policies.
- Prepared schedules, monitored performance, and maintained operational reports.
Skills
Customer Service Manager
