Michelle Totten

Professional with strong leadership, organization, and process improvement skills. Experienced in supporting executives, coordinating teams, and improving operational efficiency.

Office Administrator / Operations Support at Mountain Crane (2025-09 – 2026-01)

Oversee daily field and crane operations, including job setup, equipment scheduling, and deployment of cranes and Goldhofers. Support 10–20 staff, manage calendars and priorities for three Directors, and coordinate project timelines and documentation. Facilitate cross-department communication, prepare reports and agendas, and assist with onboarding and training logistics.

• Oversee daily field and crane operations, including job setup, equipment scheduling, and deployment of cranes and Goldhofers
• Support 10–20 staff
• Manage calendars and priorities for three Directors
• Coordinate project timelines and documentation
• Facilitate cross-department communication
• Prepare reports and agendas
• Assist with onboarding and training logistics

Assistant Director at Investment Realty Advisors (2024-10 – 2025-09)

Managed a 2,200-unit portfolio, sustaining high occupancy and low turnover. Led a lease-up from 69% to 92% in one month during a major expansion. Improved team processes while maintaining a 1:3 closing ratio, coordinated staff training, produced market analyses, supported marketing initiatives, and partnered with legal counsel on compliance and eviction procedures.

• Managed a 2,200-unit portfolio, sustaining high occupancy and low turnover
• Led a lease-up from 69% to 92% in one month during a major expansion
• Improved team processes while maintaining a 1:3 closing ratio
• Coordinated staff training
• Produced market analyses
• Supported marketing initiatives
• Partnered with legal counsel on compliance and eviction procedures

Property Manager / Leasing Professional at Greystar Property Management (2013-04 – 2019-09)

Managed leasing and resident services for a 500-unit community and a 150-unit 55+ property. Maintained occupancy through strong leasing and renewals, processed applications and leases, resolved resident concerns, conducted market surveys, and trained new consultants.

• Managed leasing and resident services for a 500-unit community and a 150-unit 55+ property
• Maintained occupancy through strong leasing and renewals
• Processed applications and leases
• Resolved resident concerns
• Conducted market surveys
• Trained new consultants

Stay-at-Home Parent (2019-01 – 2024-10)

High School Diploma – Hunter High School

Coursework in Business Management – Salt Lake Community College