Marco Bocel

Detail-oriented Market Research Interviewer with 7+ years of experience delivering high-volume outbound telephone surveys, respondent screening, and precise data collection for leading U.S. research firms. Proven record of administering CATI questionnaires with strict script compliance, consistently exceeding daily productivity and accuracy KPIs, and resolving objections while preserving survey neutrality. A confident, articulate communicator who thrives in remote, target-driven environments, with strong command of CATI systems, CRM and data-entry platforms, and confidential information handling.

Market Research Caller / Data Collection Representative - Toluna - United States · Remote

(2025-01 - 2026-08)

• Conducted 65+ telephone-based market research interviews per shift with consumers and prospective participants, sustaining a 95%+ scriptcompliance rate across projects.
• Introduced research studies clearly and persuasively, lifting respondent participation rates through professional, engaging call openings.
• Verified eligibility and captured accurate demographic and survey data, reducing record errors through consistent real-time entry.
• Followed project-specific questionnaires and interview guidelines without influencing responses, maintaining strict survey neutrality.
• Maintained precise records of completed, incomplete, refused, and callback interviews within calling and data-entry platforms.

Telephone Interviewer / Survey Representative - Dynata - United States · Remote

(2022-01 - 2024-12)

• Performed outbound telephone interviews for consumer and market research projects, consistently meeting or exceeding daily calling quotas.
• Completed eligibility screening to project specifications and administered questionnaires with a neutral, professional interviewing approach.
• Recorded responses in real time using CATI and survey systems, maintaining high data accuracy under high-volume targets.
• Managed hesitant and difficult respondents with clear communication and proven objection-handling techniques to secure completions.
• Documented all call outcomes—callbacks, refusals, incomplete and completed interviews—while working independently in a target-driven setting.

Survey Caller / Market Research Interviewer - YouGov - United States · Remote

(2019-01 - 2021-12)

• Conducted structured outbound telephone surveys using approved questionnaires and standardized calling procedures.
• Screened participants against eligibility requirements and accurately recorded responses into designated research systems.
• Followed standardized scripts and quality-control procedures to maintain consistency and data accuracy across campaigns.
• Handled respondent questions, objections, refusals, and call-backs professionally while upholding confidentiality standards.
• Managed high-volume calling activity, reliably meeting productivity and quality targets in a remote work environment.

Bachelor of Business Administration (BBA) - University of Dallas (2019 - 2023)