Marco Gatica

Customer-focused professional with experience in live broadcast gaming, hospitality, and retail environments. Proven ability to manage real-time operations with exceptional accuracy (~99.98% across 95,000+ games) while maintaining compliance and performance standards. Strong communicator skilled in customer engagement, multitasking, and delivering high-quality experiences in fast-paced settings.

Game Performer at Evolution US LLC (2024-11 – 2026-03)

Promoted from Game Presenter to Game Performer (Nov 2025) based on strong performance and reliability in a live broadcast gaming environment.

• Hosted live, on-camera casino games including Blackjack, Craps, Lightning Roulette, Coin Flip, and Roulette for online audiences.
• Managed game flow and pacing in real time while maintaining accuracy, integrity, and compliance with gaming procedures.
• Engaged with players through live chat while maintaining a professional on-camera presence and high-energy presentation style.
• Dealt cards and operated gaming equipment with precision in a fast-paced studio production environment.
• Achieved ~99.98% accuracy across tenure, completing ~95,000 live games with only 18 recorded errors.

Busser/Barback at Yard House (2023-11 – 2024-05)

• Delivered customer-focused service by assisting guests and addressing inquiries in a fast-paced environment.
• Supported bar operations by restocking liquor, ice, and kegs to ensure uninterrupted service.
• Reset tables efficiently to optimize guest turnover during peak hours.
• Managed multiple keg replacements simultaneously while maintaining service flow.
• Maintained cleanliness of bar and dining areas, including closing and sanitation duties.

Retail Sales Associate at Autozone (2021-09 – 2022-09)

• Assisted customers in selecting automotive parts and accessories based on specific needs.
• Performed battery diagnostics and recommended appropriate replacements.
• Installed batteries, headlight bulbs, and other components to ensure proper functionality.
• Maintained strong product knowledge to provide accurate guidance and support.
• Drove sales through upselling and cross-selling relevant products.

Busser at Sign of the Whale (2017-04 – 2021-09)

• Prepared and reset tables to maintain a clean, organized, and welcoming dining environment.
• Supported bar operations by restocking beer, liquor, and ice during high-volume nightclub hours.
• Monitored keg levels and maintained beer lines to ensure consistent beverage service.
• Maintained cleanliness of dining and bar areas, including end-of-shift closing duties.