Manager, Paint Dept. - Cardinal Home Center - Madison, VA
(2020-07)
- Managed Cardinal Home Center data management system, Spruce, and performed all functions required to issue Cardinal-related tasks to include researching and reviewing store information, verifying client eligibility, and updating client entitlements with 100% accuracy.
- Made appointments via telephone and email request through the Cardinal Home Center email account, updated the online calendar daily to reflect new appointments and provide same day replies to vendors and clients.
- Conducted yearly audits, ensuring 100% accuracy in inventory management, which parallels the need for meticulous data entry and verification in the CAC issuance process.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively, similar to the requirements for assisting military, government, and contractor personnel.
Apparel Manager - Virginia Linen - Ruckersville, VA
(2019-09 - 2020-07)
- Managed inventory and ensured compliance with hygiene standards, reflecting to detail and adherence to regulations.
- Analyzed processes to improve efficiency, which aligns with the need for accurate data input and updates in DEERS and RAPIDS systems.
- Conducted audits to maintain accountability, ensuring 100% accuracy in inventory and service delivery.
Associate - Blue Ridge Paint & Decorating - Charlottesville, VA
(2015-04 - 2019-09)
- Investigated and documented customer complaints, showcasing strong communication skills necessary for resolving discrepancies.
- Conducted yearly audits, ensuring 100% accuracy in inventory management.
- Provided exceptional service and support interacting daily with customers ensuring their needs were met.
