Margaret Nicholas

Detail-oriented and highly adaptable office support professional with experience in administrative operations, customer service, document management, and client communication. Known for maintaining organized workflows, supporting daily office functions, and delivering excellent service to internal teams and the public. Seeking an administrative support role where strong organizational skills, reliability, and professionalism contribute to efficient office operations.

Document Scanner - Arch Scan Inc - Columbia, MD

(2023-02 - 2025-01)

• Operate high-volume scanning equipment to convert paper documents into digital files.
• Review documents for quality, accuracy, and proper sequencing.
• Enter document metadata and maintain organized digital filing systems.
• Manage and store files securely while adhering to privacy and confidentiality standards.
• Collaborate with internal teams to fulfill scanning and document retrieval requests.

Customer Service Cashier - Shopper Food Warehouse - District Heights, MD

(2019-02 - 2021-02)

• Processed customer transactions, applied coupons, and handled cash, credit, and debit payments.
• Provided friendly customer service, answered inquiries, and assisted customers in locating products.
• Maintained clean and organized checkout and display areas.
• Stocked, rotated, and displayed merchandise according to store guidelines.
• Reported equipment or safety concerns to management.

Residential Counselor - Chi Center - Silver Spring, MD

(2016-01 - 2018-08)

• Supported residents in developing independent living skills and achieving personal goals.
• Assisted with implementing and monitoring individualized service plans.
• Provided crisis intervention, supportive counseling, and medication self-administration monitoring.
• Encouraged community engagement and socialization activities.
• Collaborated with interdisciplinary teams to ensure resident needs were met.

Medical Billing Specialist - Dominion Resource - Arlington, VA

(2012-01 - 2013-06)

• Reviewed financial statements to identify inconsistencies or errors.
• Resolved billing issues by coordinating with patients, insurers, and internal staff.
• Prepared invoices and updated account information.
• Assisted patients with payment options and communicated deadlines.
• Processed insurance claims and followed up on unpaid balances.
• Provided customer service regarding billing inquiries.

Administrative Assistant - Maryland Community Connection - Landover, MD

(2009-06 - 2011-01)

• Provided clerical and administrative support, including preparing correspondence and presentations.
• Managed front desk operations: answered phones, greeted visitors, and maintained a professional reception area.
• Supported executive and administrative departments with daily tasks.
• Completed additional administrative duties as assigned.

Anacostia Senior High School