Margaret O

Driven and dependable professional with a passion for person-centric and heart-centered nonprofit work in the community with 4 years of non-profit experience and 5 years of government contracting. This includes fundraising, stakeholder engagement, research and analysis, quality assurance, coordination, writing, editing, and proofreading documentation for clarity, consistency, and accuracy, and collaborating with cross-functional teams to gather feedback and improve documentation based on user needs. Strong communicator with excellent oral and written skills, who can work collaboratively in a team environment and meet deadlines.

Excellent organizational and time management skills.

Guest Teacher at Kokua (2026-01 – Present)

Kokua is an organization that provides high-quality substitute teachers to DC charter schools.

• Substitute Teacher: Training to become a mandatory reporter in DC charter schools.

Volunteer Coordinator at Americorps (2023-09 – 2024-08)

Volunteer Maryland, AmeriCorps, and SEEC (Seeking Employment, Equality, and Community) partnered to update SEEC's volunteer program. SEEC is a nonprofit that supports people with developmental disabilities. They provide job assistance, caregiving as needed, and social opportunities so that people with disabilities can receive person-directed support in pursuit of their goals.

As the Volunteer Coordinator, I updated volunteer procedures, developed a training program, and recruited volunteers. I produced new-volunteer and volunteer-appreciation videos, trained new volunteers, and developed and facilitated mock interviews for students in the program.

• Volunteer Recruitment: Identified and engaged potential volunteers through outreach and community events to expand AmeriCorps' volunteer base.
• Data Analysis & Reporting: Conducted research on recruitment, analyzed success rates, and created data-driven reports to improve recruitment strategies.
• Graphic Design: Assisted in formatting and layout of materials to create visually appealing and user-friendly content. Designed recruitment materials, including social media graphics, flyers, and presentations, using Canva to enhance outreach efforts and attract new volunteers.
• Coordination: Organized events, information sessions, and onboarding activities to ensure a smooth transition for new volunteers into service roles.
• Inclusive Engagement: Worked with individuals with disabilities, providing support, fostering an inclusive environment, and ensuring they were matched with appropriate volunteer opportunities that aligned with their skills and interests.

Junior Analyst at Nira Inc. (2022-01 – 2022-11)

As a Junior Analyst, I took on additional roles in Human Resources, including formatting resumes to meet company-wide standards, tracking employee work hours across projects, posting new employment opportunities to the company, and conducting screening interviews.

• Data Management: Created, reviewed, and uploaded various spreadsheets to ensure accurate record-keeping.
• Hiring Support: Assisted the Human Resources team with the hiring process, including communication, scheduling, and onboarding preparation.
• Writing: Drafted and refined documents such as resumes, reports, and internal communications to ensure clarity, professionalism, and accuracy. Ensured documents meet quality standards and are accessible to the intended audience. Assisted in formatting and layout of technical materials to create visually appealing and user-friendly documents.
• Editing and Proofreading: Reviewed and revised documentation to ensure clarity, consistency, and compliance with organizational standards.

Intern at Nira Inc. (2017-05 – 2020-05)

Nira Inc. is a woman-owned business dedicated to providing innovative tech support to clients. Nira supports the Consumer Product Safety Commission (CPSC) by maintaining databases and websites for the active recall process of goods and services. They ensure that press release software is accurate and that recall tracking is smooth.

For three years as a paid intern, I performed manual quality assurance testing. I drafted quality assurance documents to document user-facing updates and refine requirements.

• Status Reporting: Drafted and published weekly status reports to track progress and communicate key updates to federal stakeholders.
• Documentation & Analysis: Collaborated effectively to draft detailed monthly reports.
• User Requirements Development: Wrote user requirements for company software, translating business needs into technical specifications.
• Software Testing & Debugging: Conducted thorough testing and debugging to identify and resolve program errors.
• Quality Assurance: Regularly prepared QA test reports to document findings, track issues, and improve overall software quality.

Youth Program Assistant at Gapbuster Inc. (2015 – 2017)

GapBusters is a 501(c)(3) non-profit organization created by Yvette Butler. The program aims to close the education gap for minorities by providing students with educational resources that help prevent dropout, improve test scores, provide tutoring and computer skills training, and offer health resources in Montgomery County, Prince George's County, and Ghana. The organization began in the early 2000s and continues to serve the community.

For two years, I held dual roles as a facility manager and student recruitment specialist. My duties encompassed overseeing student registration, marketing the program to high school students, and securing donations for the Teen Health Expo in Silver Spring, MD.

• Student Outreach: Organized and conducted outreach initiatives to engage students and increase program participation.
• Stakeholder Communication: Acted as a liaison for meetings with the school principal.
• Fundraising & sponsorships: Solicited donations and sponsorships from organizations and private benefactors to support program initiatives.
• Education & Tutoring: Provided tutoring support, particularly for summer school classes, to help students strengthen academic skills.
• Marketing & Promotion: Developed and prepared marketing literature to promote the program and attract community support.

Bachelor of Arts in Psychology – McDaniel College

Associate's Degree in Information Systems – Montgomery College