Mari Roe, Mha

Operations leader with a Master’s in Healthcare Administration and 25+ years of experience leading teams, training staff, and running day-to-day operations across healthcare and hospitality. Currently manage operations across three hospitals, coaching teams on process compliance, productivity, and follow-through. Known for calm problem-solving, clear communication, and developing people in fast-paced environments. Authorized to work in the US for any employer.

Operations Manager - Elevate Patient Financial Solutions - Rockford, IL

(2019-11)

• Manage operations across three area hospitals, serving as the direct point of contact for DHS and hospital staff
• Train and mentor advocates on Medicaid and Financial Assistance protocols, coaching on productivity and appropriate follow-up
• Perform weekly audits and monitor the Medicaid application process to keep work accurate and on track
• Manage team time cards and scheduling accuracy

Server - Cracker Barrel

(2000)

• Deliver high-volume guest service while multi-tasking, resolving issues, and working as part of a team

Administrative Volunteer - Journeycare Hospice - Rockford, IL

(2018-05 - 2019-06)

• Filed visit notes and care plans and faxed physician orders in a records-sensitive setting

Hospitality Manager - Carlos O’Kelly’s

(1996 - 2000)

• Led a team of 30–40 members: staffing, training, scheduling, and payroll
• Managed inventory and guest relations; promoted from server to management

Master - Healthcare Administration - Northcentral University (2020-03)

Bachelor of Science - Health and Wellness - Rasmussen College (2017-12)