Maria C. Kuntz
Customer Service Representative
Talent
GalenaMember since May 24, 2026
KeyboardingTime ManagementProblem SolvingCommunicationMulti-TaskingAdaptabilityOrganizationalExcel
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KeyboardingTime ManagementProblem SolvingCommunicationMulti-Tasking
About
Developed and updated triage call sheet Answered calls Transferred clients to appropriate departments
Experience
Customer Service Representative at Change Healthcare/optum (2020-01 – 2026-12)
- Developed and updated triage call sheet
- Answered calls
- Transferred clients to appropriate departments
- Escalated issues as needed on behalf of clients via email
- Worked with colleagues to improve customer experience
Associate, substitute, secretary at Holy Family Catholic Schools (2009-01 – 2019-12)
- Worked in classrooms with students
- Collaborated with teachers
- Interacted with parents
- Served as a substitute teacher
- Worked as a secretary part-time then full-time at the middle school level
- Answered phones
- Tracked attendance
- Interacted with parents, students, teachers and administration
- Wrote a weekly newsletter
Education
BA in English Literature – California State University Long Beach
Skills
Customer Service Representative
