Maria C. Kuntz

Developed and updated triage call sheet Answered calls Transferred clients to appropriate departments

Customer Service Representative at Change Healthcare/optum (2020-01 – 2026-12)

• Developed and updated triage call sheet
• Answered calls
• Transferred clients to appropriate departments
• Escalated issues as needed on behalf of clients via email
• Worked with colleagues to improve customer experience

Associate, substitute, secretary at Holy Family Catholic Schools (2009-01 – 2019-12)

• Worked in classrooms with students
• Collaborated with teachers
• Interacted with parents
• Served as a substitute teacher
• Worked as a secretary part-time then full-time at the middle school level
• Answered phones
• Tracked attendance
• Interacted with parents, students, teachers and administration
• Wrote a weekly newsletter

BA in English Literature – California State University Long Beach