Maria Kuhn

Remote IT Support Specialist with 10+ years of experience troubleshooting hardware, software, servers, and networking equipment across Dell, HP, Lenovo, and Apple systems. Skilled in remote support, OS deployment, antivirus installation, system imaging, data sanitization (R2/NAID), and technical training. Strong background in diagnosing complex issues, supporting distributed teams, documenting workflows, and maintaining secure IT environments.

Proven ability to work independently, manage priorities, and deliver high-quality support in fast-paced remote settings.

IT Support Specialist / Technical Lead at Pedal Point EVTerra/Techno Rescue/e-Ends (2019 – Present)

Remote IT Support Specialist managing hardware, software, servers, and networking equipment troubleshooting with focus on remote support, OS deployment, and compliance.

• Diagnosed and resolved hardware and software issues for Dell, HP, Lenovo, and Apple systems
• Troubleshot servers and network equipment; replaced components and resolved connectivity issues
• Reinstalled operating systems, deployed antivirus software, and configured new systems
• Provided remote support to domestic and international technicians using remote access tools
• Supported end users during product launches and system rollouts
• Trained new employees on installation, repair, maintenance, and data sanitization procedures
• Created, updated, and enforced SOPs, training materials, and workflow documentation
• Transitioned the team from Excel tracking to TRAMS (web-based system) and trained staff
• Collected training data, evaluated program effectiveness, and researched IT training best practices
• Performed secure data sanitization using wiping, degaussing, and shredding methods
• Maintained detailed Excel logs of serial numbers and sanitization dates in compliance with R2 and NAID
• Conducted on-site data destruction and equipment disassembly in high-security environments
• Coordinated with management to track job timelines and IT workflows
• Maintained and administered computer environments, including hardware, systems software, and applications
• Assisted staff with troubleshooting malfunctions, network issues, and software problems
• Worked with Sales and Returns teams; documented theft and discrepancies
• Collaborated with vendors to ensure high-quality equipment delivery
• Created Excel reports for tested systems and tracked daily IT room activities
• Took product photos for eBay listings and provided them to Sales

Greenhouse & Grounds Caretaker at Thanksgiving Farms (2014 – 2017)

Greenhouse and grounds maintenance with customer service and sales responsibilities.

• Customer service, sales, grounds maintenance, plant care, and landscaping

Chef at Ceresville Mansion (2005 – 2014)

High-volume food preparation and event support in mansion catering environment.

• High-volume food preparation, inventory, sanitation, customer service, and event support

Field Office Manager / EEO / Safety Department at Clark Construction (1992 – 2004)

Field office management with focus on compliance, payroll, and safety.

• Payroll, accounts payable/receivable, OSHA compliance, EEO enforcement, drug testing, orientations, inventory tracking, MSDS management, administrative support

Certificate in Business – Frederick Community College

Certificate in Microsoft PowerPoint – Frederick Community College

Certificate in Microsoft Word – Frederick Community College

Certificate in Excel – Frederick Community College

Associate Degree in Culinary Arts – Frederick Community College

Associate Degree in Business – Frederick Community College

Associate Degree in Gastronomy – Frederick Community College

Associate Degree in Nutrition – Frederick Community College

Diploma – Frederick High School

Culinary Training in Culinary Arts – Le Cordon Bleu