Maria Lopez (Lucerito)

Certified Medical Administrative Assistant in search of a Medical Administrative position where I can utilize my skills and knowledge to advance in my career. Authorized to work in the US for any employer

Customer Service Representative - Advanced Call Center Technologies, LLC - Remote

(2022-10 - 2023-02)

• Delivered exceptional customer service by promptly addressing inquiries and resolving issues, resulting in consistently high customer satisfaction ratings.
• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution using strong organizational skills.
• Addressed policyholder inquiries and resolved issues in a timely and professional manner, achieving positive feedback and repeat customer engagement.
• Communicated insurance coverage options, terms, and conditions to clients, ensuring understanding and satisfaction through clear and effective explanations.
• Handled a high volume of policyholder calls regarding claims, billing inquiries, and policy changes, maintaining accuracy and professionalism under pressure.
• Assisted customers in filing insurance claims by gathering necessary information, documenting details, and guiding them through the process for efficient resolution.

Caregiver - Sugarland daycare - San Benito, TX

(2022-02 - 2022-03)

• Provided nurturing and supportive care to children aged 0 months to 12 years in a licensed early childhood center, fostering a positive learning environment.
• Maintained a safe and clean environment by regularly sanitizing toys, equipment, and play areas, reducing the risk of illness and promoting health.
• Encouraged creativity through art projects, music exploration, storytelling, and imaginative play, supporting cognitive and social development.
• Assisted children with personal hygiene tasks including diapering, toileting routines, and handwashing practices, ensuring comfort and cleanliness.
• Supported the emotional well-being of children by delivering a nurturing and responsive caregiving approach, building trust and positive relationships.

Packer/Shipper - Mexican Snacks Inc. - Harlingen, TX

(2021-10 - 2021-11)

• Inspected goods, securely wrapped and boxed items, applied labels, and weighed packages to ensure accurate and safe shipment of products.
• Moved finished orders to staging areas and maintained a clean, safe work environment, supporting efficient warehouse operations.
• Followed all OSHA and company safety guidelines, reducing workplace incidents and promoting a culture of safety compliance.

Youth Care Worker - Mariposa Inc. - Donna, TX

(2021-04 - 2021-07)

• Provided overnight care and supervision for youth in a residential facility, ensuring their safety and well-being throughout each shift.
• Maintained accurate records of daily activities, incidents, and youth progress, supporting effective case management and reporting.
• Responded promptly to emergencies or crisis situations by following established protocols and procedures, ensuring the safety of all residents.
• Transported youth to appointments, school activities, or recreational outings as required, facilitating access to essential services and enrichment.

Childcare - Guadalupe Maldonado - Brownsville, TX

(2012-06 - 2015-08)

• Cared for and entertained children by organizing age-appropriate activities, fostering engagement and positive development.
• Prepared simple meals or snacks and cleared dishes, maintaining a clean and organized kitchen environment.
• Assisted in getting children ready for bed, establishing consistent bedtime routines to support healthy sleep habits.

College Degree - Medical Billing & Coding - South Texas Vo-tech (2020-08 - 2021-03)