Kari Alexander

Obtained the Google IT Support Professional Certificate, I am building hands-on expertise in troubleshooting, networking, operating systems, and system administration. My training equips me to diagnose technical issues, implement solutions, and apply security best practices. I am passionate about IT because it allows me to combine problem-solving skills with a genuine desire to help people.

My professional background as a custodian, concierge, and CNA has strengthened my ability to stay calm under pressure, communicate effectively with diverse groups, and handle sensitive information with accuracy and confidentiality. From guiding new residents and responding to urgent patient needs to maintaining safe environments, I have consistently applied skills that align directly with IT support responsibilities. These experiences honed my adaptability, empathy, and attention to detail, qualities essential to delivering excellent user support.

As I transition into IT, my goal is to leverage both technical training and people-centered strengths to provide exceptional help desk support. I am eager to troubleshoot effectively, communicate solutions clearly, and ensure users feel confident and supported. My combination of growing technical expertise and proven interpersonal skills positions me to add value in fast-paced IT support environments.

I welcome the opportunity to connect with professionals in the field and discuss how my skills can benefit your team.