Maria Matova

Spearheaded DocuSign Pilot, created processes for using the software, then trained CM Para staff, Administrative Assistants, Case Managers, and Case Management Supervisors to use DocuSign to obtain necessary signatures on paperwork from individuals served and their support teams to fulfill legal state and contractual county requirements Helped to replicate successful DocuSign implementation process with another division within Fraser Served as a go-to person for questions involving DocuSign

Case Management Paraprofessional Supervisor - Fraser - Bloomington, MN

(2017-07 - 2025-04)

• Spearheaded DocuSign Pilot, created processes for using the software, then trained CM Para staff, Administrative Assistants, Case Managers, and Case Management Supervisors to use DocuSign to obtain necessary signatures on paperwork from individuals served and their support teams to fulfill legal state and contractual county requirements
• Helped to replicate successful DocuSign implementation process with another division within Fraser
• Served as a go-to person for questions involving DocuSign
• Assisted Fraser’s Attorneys in the Compliance department with DocuSign use and requests from outside entities
• Supervised a team of nine Case Management Paraprofessional staff, including:
• Onboarding and training of all new team members
• Weekly hour-long one-to-one meetings with each team member for ongoing training, coaching and support
• Completion of yearly performance reviews based upon a set of company-wide criteria pre-determined by company’s HR. Once performance reviews are submitted and approved by HR, meeting with each staff to review and discuss their performance review
• Frequent auditing of CM Para work for Quality Assurance, and follow-up with staff individually to share feedback and provide coaching where needed.
• Balanced CM Para workloads and oversaw daily task completion while providing task direction and support to CM Para staff
• Interviewed candidates for CM Paraprofessional positions and selected individuals to join the team
• Trained new coordinators in conducting interviews and selecting candidates for the other administrative and operations roles on the team
• Onboarded and trained new CM Paras to provide and maintain consistent quality Case Manager support
• Wrote detailed process for digitization of every Case Management file and spearheaded each aspect of the year-long project
• Created a time tracker and a productivity tracker for CM Paras to account for time worked on various tasks, both billable and unbillable, which allowed for clear data to be pulled at any point efficiently
• Worked with CM Leadership to expand CM Para support to Case Managers and create processes for these administrative tasks
• Increased billable time and revenue from CM Para tasks to the point where they were a significant and meaningful portion of the overall Case Management budget for the first time
• Led rollout of new EHR (Electronic Health Records) software:
• Created CM Para processes and guides for adding and editing client, guardian, rep payee, and client contacts in new system
• Updated all existing processes, instructions and checklists to include use of new EHR system
• Provided training to CM Para team on adding and updating client and contact records
• Led, oversaw, and assisted with data entry project migrating client, guardian, and representative payee data from SharePoint form into the new EHR system
• Frequently audited data entry to ensure accuracy and completion of data migration
• Created guides and instructional materials for Case Management Division’s Leadership team to complete case assignment and reassignment functions within the new system
• Provide trainings to Leadership team which included: the Director of Case Management, VP of Community Inclusion, Case Management Program Managers, and Case Management Supervisors
• Created instructional guides for Case Managers to assist them in learning and navigating the new system
• Organized and co-led week-long in-person and remote trainings for all Case Managers in the division
• Provided ongoing support for all staff in the Case Management Division with using and navigating the new EHR system
• Provided back-up, support and assisted with training of new coordinators who oversaw reception/administrative staff, building operations, including but not limited to inventory, supplies, COVID safety measures and protocols, reception processes, along with leading annual safety drills for the Case Management, Community Living, and Career Planning & Employment divisions
• Wrote and implemented across all programs a streamlined process for CM Paraprofessionals to prepare all annual paperwork for individuals with upcoming reassessments and annual meetings, and digitized signed DHS and County paperwork, post-meeting follow-up tasks, and a system for tracking completion at various stages of the process
• Created and implemented a process for Quality Assurance, which included regular auditing of CM Paraprofessionals’ work based on specific criteria
• Provided coverage for Housing Intake role by managing incoming phone calls and emails with inquiries into our housing and community-based programs
• Reviewed paperwork sent by individuals’ support teams and sent summaries to Fraser’s Registered Nurse and Lead Housing Manager
• Coordinated pre-intake and intake meetings with individuals, their teams, Fraser’s Registered Nurse, and Lead Housing Manager
• Entered individuals’ intake information into Community Living’s client database to assist in their intake process into community-based programs
• Regularly attended Case Management Supervisor meetings and provided input for effective collaboration between Case Management teams and CM Para team
• Initiated and implemented tools such as CM Para intake checklists to streamline the administrative support processes across all Case Management programs
• Wrote detailed step-by-step instructions for every CM Para process, then built a reference library where CM Paras could easily locate and access all instructions, forms, and templates needed for their role
• When the Case Management division acquired a new contract with Anoka County, worked closely with both Fraser leadership and Anoka leaders to create processes that ensured all legal and contractual requirements were completed prior to Anoka County and state deadlines

Administrator - Real Estate Masters - Blaine/Little Canada, MN

(2016-08 - 2016-12)

• Provided support and assistance to 118 agents in the Blaine and Little Canada offices
• Entered listings for all agents into the Multiple Listing Service (MLS)
• Developed and implemented organized filing systems, forms, and checklists for both offices
• Processed agent listings and sales paperwork to ensure accurate documentation was present in every transaction in accordance with rules and regulations of state and nation realtor organizations
• Established a process to confirm that all agents were up-to-date on various certifications and continuing education courses necessary for maintaining an active realtors license

Billing Customer Experience Representative - Comcast - Saint Paul, MN

(2015-12 - 2016-05)

• Responsible for accurately and confidently handling customer inquiries while making product and service recommendations that meet customer needs.
• Corrected discrepancies on customers’ billing statements, and researched billing situations.
• Consistently achieved established goals and performance metrics.

Manager/Administrator - Five Star Tennis Center - Plainfield IL

(2014-02 - 2014-07)

• Coordinator of marketing and advertising for all programming, special events, and business initiatives
• Design and organize the company filing system for membership contracts and all other documents
• Create a front desk employee manual, train new employees, and direct front desk operations
• Event coordinator for adult and youth tournaments, mixers and special events
• Effectively designed a system for cash flow as well as reconciled and prepared daily reports and deposits
• Verify and enter all employee hours to compile a report for biweekly payroll submission

Bachelor of Arts - Psychology - DePauw University