Maria Pedraza

 PROFESSIONAL SUMMARY

Detail-oriented insurance and administrative professional with 5+ years of experience in property & casualty insurance, client support, and healthcare data management. Recognized for delivering exceptional customer service, ensuring data accuracy, and maintaining compliance in high-volume environments. Strong background in policy advising, cross-selling, and building long-term client relationships.

PROFESSIONAL EXPERIENCE

Associate Account Representative

AMICA Mutual Insurance Company | April 2019 – September 2020

• Provided expert guidance on property and casualty insurance policies to improve customer understanding and retention.
• Identified cross-selling opportunities and recommended additional coverage to support business growth.
• Delivered tailored solutions for client needs, leading to improved satisfaction and long-term loyalty.
• Maintained accurate account notes and documentation for underwriting and claims support.

Sales Representative

Allstate Insurance | August 2017 – April 2019

• Advised new and existing clients on insurance coverage based on individualized needs and risk profiles.
• Built strong client relationships by communicating updates, new product offerings, and policy reminders.
• Generated new business through lead outreach and proactive customer engagement.
• Ensured compliance with all state regulations and internal policy standards.

HIM Specialist

Houston Methodist Hospital / Burnett Staffing | October 2016 – April 2017

• Reviewed and verified patient health records for accuracy, completeness, and regulatory compliance.
• Maintained strict confidentiality and protected sensitive patient data using established security protocols.
• Conducted routine audits to ensure documentation standards were met.
• Collaborated with medical staff to resolve discrepancies and streamline record management.

Billing Specialist

Orion Healthcorp | April 2014 – November 2015

• Generated and submitted patient invoices and insurance claims with high attention to detail.
• Processed payments, reconciled accounts, and resolved financial discrepancies.
• Verified insurance eligibility and benefits to ensure accuracy and patient clarity.
• Maintained accurate data entry and supported billing operations through administrative coordination.

EDUCATION

Houston Community College

Associate of Arts and Sciences (AAS), Radiology Technician | 2012–2014

Houston Community College

General Equivalency Diploma (GED) | 2007

Professional Career Institute

Administrative Assistant Certificate | 2007

SKILLS

• Property & Casualty Insurance
• Customer Service & Client Support
• Cross-Selling & Relationship Building
• Administrative & Office Support
• Claims & Billing Processing
• Regulatory Compliance
• Data Entry & Health Record Management
• Insurance Systems & Documentation

CERTIFICATIONS & LICENSES

Texas Property & Casualty Insurance License (2017)

Associate Account Representative

AMICA Mutual Insurance Company | April 2019 – September 2020

• Provided expert guidance on property and casualty insurance policies to improve customer understanding and retention.
• Identified cross-selling opportunities and recommended additional coverage to support business growth.
• Delivered tailored solutions for client needs, leading to improved satisfaction and long-term loyalty.
• Maintained accurate account notes and documentation for underwriting and claims support.

Sales Representative

Allstate Insurance | August 2017 – April 2019

• Advised new and existing clients on insurance coverage based on individualized needs and risk profiles.
• Built strong client relationships by communicating updates, new product offerings, and policy reminders.
• Generated new business through lead outreach and proactive customer engagement.
• Ensured compliance with all state regulations and internal policy standards.

HIM Specialist

Houston Methodist Hospital / Burnett Staffing | October 2016 – April 2017

• Reviewed and verified patient health records for accuracy, completeness, and regulatory compliance.
• Maintained strict confidentiality and protected sensitive patient data using established security protocols.
• Conducted routine audits to ensure documentation standards were met.
• Collaborated with medical staff to resolve discrepancies and streamline record management.

Billing Specialist

Orion Healthcorp | April 2014 – November 2015

• Generated and submitted patient invoices and insurance claims with high attention to detail.
• Processed payments, reconciled accounts, and resolved financial discrepancies.
• Verified insurance eligibility and benefits to ensure accuracy and patient clarity.
• Maintained accurate data entry and supported billing operations through administrative coordination.

SKILLS

• Property & Casualty Insurance
• Customer Service & Client Support
• Cross-Selling & Relationship Building
• Administrative & Office Support
• Claims & Billing Processing
• Regulatory Compliance
• Data Entry & Health Record Management
• Insurance Systems & Documentation

CERTIFICATIONS & LICENSES

Texas Property & Casualty Insurance License (2017)

Houston Community College

Associate of Arts and Sciences (AAS), Radiology Technician | 2012–2014

Houston Community College

General Equivalency Diploma (GED) | 2007

Professional Career Institute

Administrative Assistant Certificate | 2007