Maria Perez

Dedicated, trilingual retail professional with 10+ years of experience in high-touch customer care, clienteling, and fashion sales. Combines top-performing sales expertise (recognized as the second top seller across all 5 Michael Kors stores in SC) with a deep appreciation for luxury fragrances, brand storytelling, and botanical heritage. Fluent in English, Spanish, and Portuguese, with a proven track record of exceeding sales targets, driving team cohesion, and upholding high visual merchandising standards.

Sales Associate Part-Time at MICHAEL KORS Outlet (2026-06 – Present)

• Team Work: Collaborate closely with teammates to drive store momentum, sharing effective selling techniques, supporting new associates during onboarding and fostering a positive, inclusive work culture.
• Sales Performance and Metrics: Consistently meet and exceed monthly personal sales goals and key performance indicators (KPIs) through high engagement and proactive customer service.
• Brand Storytelling & Engagement: Engage clients through passionate product storytelling, sharing brand heritage and craft details to elevate the customer journey and build long-term brand loyalty.
• Store Vision & Merchandising: Uphold the store's visual identity in strict alignment with Michael Kors' global guidelines, executing rapid inventory replenishment, stockroom organization, and flawless floor presentation.
• Clienteling and Outreach: Cultivate long-term relationships with diverse clientele through personalized communication and follow-ups, expanding the store's repeat customer base.
• Collaborative Problem solving: Maintain high sales floor awareness during peak hours, assisting colleagues with cross-selling, de-escalating customer inquiries, and ensuring smooth daily floor operations.

Store Owner & Manager at ANNE MODAS BOUTIQUE (2004-07 – 2008-01)

• End-to-End Business Leadership: Directed overall retail operations, financial management, supplier sourcing, inventory management, and sales strategy for an independent women's fashion boutique.
• Visual Merchandising & Revenue Growth: Designed store layouts, window displays, and targeted promotional campaigns that successfully boosted store foot traffic and overall store profitability.
• Customer Service & Retention: Developed a highly loyal customer base by offering high-touch, personalized styling sessions and tailored customer care.

Customer Service & Operations Associate (Volunteer) at CHARLESTON FRIENDS OF THE LIBRARY (2025-01 – 2026-04)

• Store Operations & Reporting: Coordinated floor operations at Citadel Mall retail location, processed Point-of-Sale (POS) transactions, and generated sales performance reports evaluating customer demographics and genre trends.
• Inventory Management & Pricing: Evaluated product condition, performed market value research, categorized inventory, and organized backroom processing for retail display.

Administrative Operations Manager at DOUTORLAB CLINICAL ANALYSES LABORATORY (2016-01 – 2017-01)

• Operational Launch & Workflow Setup: Managed initial operational launch, financial planning, expenditure tracking, procurement of equipment, and internal operational workflows.
• Service Quality & Client Relations: Used active listening and effective communication to resolve customer complaints, turning challenging situations into positive experiences.

Consumer Protection & Compliance Agent at PREFEITURA MUNICIPAL DE CAÇAPAVA (PROCON) (2012-08 – 2015-12)

• Dispute Resolution & Conciliation: Conducted formal arbitration and conciliation sessions to resolve commercial disputes between consumers and business owners efficiently.
• Regulatory Compliance: Audited local business operations for adherence to consumer protection laws, maintaining accurate documentation under fast-paced conditions.

Bachelor of Laws (LLB) in Business, Management & Commercial Law – Universidade de Taubaté