Maria Reyes

Detail-oriented Student Records Specialist with 10+ years of experience in academic administration, financial aid, and fraud analysis. Proven ability to manage sensitive data with 100% accuracy, ensure compliance, and deliver exceptional customer service. Proficient in Oracle, Microsoft Office, and document management systems. Fluent in Spanish.

Student Records Specialist at Houston Community College (2020-01 – Present)

• Manage 200+ student record updates weekly with 100% accuracy under deadlines.
• Maintain and upload student records using Laserfiche, Perceptive, and Oracle systems.
• Handle confidential information and ensure compliance with FERPA regulations.
• Track and report transcript requests, duplicate IDs, and other student service data.

Financial Aid Assistant at Houston Community College (2018-01 – 2019-12)

• Assisted students with financial aid inquiries including Pell Grants, Loans, and Work Study.
• Entered and maintained data in Oracle for tax transcripts, verification worksheets, and appeals.
• Retrieved, organized, and linked documents to student accounts for accurate processing.

Executive Administrator at Dongsung Finetec America LLC (2016-06 – 2017-03)

• Managed financial planning, record keeping, and billing using QuickBooks.
• Coordinated meetings, prepared expense reports, and organized company documents.
• Collaborated with finance and administrative teams to implement policies and procedures.

Fraud Analyst II at Chase Bank (2011-08 – 2016-05)

• Investigated 50+ fraud cases monthly, reducing financial risk and ensuring compliance.
• Analyzed financial data to detect irregularities and prevent fraudulent activities.
• Documented account activities and recommended corrective actions.

Financial Aid Office Assistant at Houston Community College (2010-01 – 2016-05)

• Supported students with financial aid services and maintained Oracle database records.
• Produced Work Study orientations and tracked grant funds using Excel.
• Represented the college in media interviews regarding financial aid programs.

Associate of Arts in 6 credits in Accounting – Houston Community College (2009-05)

High School Diploma – Bellaire Senior High School (2006-05)