Maria Rogers

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Certified Ophthalmic Technician (COA) - Massachusetts Eye and Ear Infirmary - Boston, MA (Stoneham Campus)

(2024-12 - 2026-05)

• Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
• Collected essential medical information and documented data in the EMR platform.
• Kept examination rooms, clinical areas and equipment clean and patient-ready.
• Performed ophthalmic testing, including visual acuity, refraction, tonometry, OCT, IOL master.
• Assisted the doctor in preparing for surgeries and setting up a laser room.
• Conducted eye examinations utilizing specialized equipment.
• Counseling patients in surgery and treatment plans.
• Maintained smooth patient flow throughout the facility.
• Resolved patient issues in a timely manner while ensuring customer satisfaction.
• Maintained a positive working relationship with fellow doctors/staff and management.

Real Estate Agent - North Shore's Gold Coast Realty - Beverly, MA

(2022-03)

• Maintained updated knowledge of local real estate markets.
• Responded promptly to client inquiries via phone or email.
• Managed real estate transactions from initiation to closing.
• Coordinated appointments to show homes to prospective buyers.
• Negotiated purchase agreements and contracts with buyers and sellers.
• Provided guidance to clients throughout the entire buying or selling process.
• Performed admin duties such as preparing paperwork for listing presentations, tracking sales data.
• Managed sales pipeline by actively following up with prospects and hot leads.
• Developed networks with attorneys, appraisers, lenders, and home inspectors.
• Promoted active listings through social media marketing, open houses and newsletters.

Real Estate Agent - Century 21 - Danvers, MA

(2019-04 - 2022-05)

• Prepared comparative market analysis to estimate properties' value.
• Ensured all transactions followed state laws regarding real estate practices.
• Promoted property sales through advertisements, open houses and participation in multiple listing services.
• Showed residential properties and explained features, value and benefits of available homes.
• Maintained CRM database of prospective customers.
• Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
• Created detailed property descriptions for use in marketing material.
• Called or emailed lapsed clients to inquire about continuing needs.
• Enhanced customer satisfaction ratings by effectively and swiftly resolving issues.
• Prepared and delivered sales presentations.
• Facilitated deals between sellers, buyers and brokers for maximum profits.
• Established key business relationships within industry by using responsiveness, efficiency and deep knowledge of the real estate industry.

Certified Ophthalmic Assistant/Supervisor - Gurley Eye Care Associate - Manchester, MA

(2009-09 - 2019-06)

• Demonstrated excellent customer service skills when interacting with patients or their families in person or over the phone.
• Collected essential medical information and documented data in the EMR platform.
• Kept examination rooms, clinical areas and equipment clean and patient-ready.
• Performed ophthalmic testing, including but not limited to visual acuity, refraction, tonometry, pupil check, visual field.
• Transferred knowledge by training ophthalmic assistants, technicians and interns.
• Counseling patients in surgery and treatment plans.
• Maintained smooth patient flow throughout the facility, promoting efficient overall operations.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 15 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Coordinated employee schedules according to shift changes and availability.
• Provided ongoing training to address staff needs.
• Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
• Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
• Created new strategies for improving customer service standards within the organization.
• Maintained a positive working relationship with fellow doctors, staff and management.

Bachelor of Science - Political Science/Government - Suffolk University