Mariah Franklin

Driven veterinary assistant with 5+ years of experience in animal care and client interaction within veterinary settings. Proficient in animal handling, administering medications, and performing laboratory work, including blood draws and sample preparation. Efficient and thorough in educating pet owners on optimal care and maintaining an accurate medical record.

Committed to enhancing animal welfare through effective communication and teamwork in fast-paced environments. Originally from Fluvanna County, Virginia. Lived and worked in Forest City, North Carolina for the past 3 years and just relocated back to the area.

Veterinary Assistant - Foothills Animal Clinic - Forest City, NC

(2024-05 - 2026-05)

• Client Interaction - Communicating with pet owners, recording pet history and client concerns, providing education on pet care, and answering questions.
• Animal Handling and Restraint- restraining animals safely and effectively for examinations, treatments, and procedures.
• Assisting veterinarians with procedures, administering medications, vaccines, placing IV catheters, euthanasia, etc.
• Experience with common lab work, including blood draws, urinalysis, and sample preparation.
• IDEXX laboratory equipment experience - ProCyte DX, Catalyst One, SNAPshot DX, SediVue DX, VetLab UA
• VETSCAN IMAGYST
• InnoVet Radiograph machine
• Prepping and reading fecal, skin and ear smears.
• Clinic Maintenance - Maintaining a clean and organized environment, including cleaning cages, sterilizing equipment, and managing inventory.
• Refilling prescriptions and much more

Livestock Caretaker - Rutherfordton, NC - Rutherfordton, NC

(2023-12 - 2025-12)

Traveling goat hoof trimmer.

Client Care - Pinnacle Animal Hospital - Arden, NC

(2023-08 - 2023-12)

• Answer client's inquiries about basic animal care and routine procedures in order to guide clients to make appropriate decisions regarding optimum pet care.
• Answer telephones and handle calls quickly using a multi-line system.
• Schedule appointments while prioritizing emergencies.
• Educate clients on heartworm, flea, tick and intestinal parasite prevention.
• Relay lab results to clients when deemed appropriate by DVM.
• Admit patients and accurately receive and enter medical records.
• Communicate estimates and treatment plans to clients.
• Prepare client invoices and accurately handle payment transactions.
• Provide all recommended information and prescribed medications to clients during check out.
• Enter, update and maintain client and patient information.
• Handle client correspondence including procedure reminders, call backs, emails, text messages, etc.

Animal Medical Care Assistant - Fluvanna SPCA - Fluvanna County, VA

(2022-07 - 2023-08)

• Oversee the health and well-being of all in-shelter and foster animals.
• Maintain accurate running records for each animal's status and care in Shelter Buddy.
• Respond in a timely manner to staff reports of animal medical issues.
• Perform routine daily checks on each animal at the shelter.
• Conduct intakes using established protocols including vaccinating and testing all the animals.
• Make spay and neuter list and assist in arranging transportation.
• Medicate animals and give necessary vet treatments.
• Triage all illnesses and injuries.
• Inform shelter manager of extraordinary medical situations or expenses.
• Consult with and assist the vet.
• Perform behavioral evaluations under the current policy.
• Work with veterinarians to make euthanasia decisions for severely ill, injured and/or aggressive.
• Maintain communication with foster families regarding animals medical issues or vet treatments.
• Answer phones and make calls.
• Transport animals to the vet if necessary and perform tasks as recommended by the veterinarian.
• Assist potential adopters and volunteers.
• Help with cleaning of dishes and laundry and maintain supplies/order list.

Full time stay at home mother - Fluvanna SPCA

(2017 - 2022-08)

I have 3 beautiful children.

Kennel Worker - Fluvanna SPCA - Fluvanna County, VA

(2016 - 2017)

• Provide care for all canines and felines including exercising cleaning feeding watering and monitoring the animal's health and behavior.
• Wash dishes and laundry.
• Report animal medical issues to AMC or behavioral concerns to management.
• Perform other maintenance duties as time allows.
• Clean and upkeep of interior and exterior shelter spaces such as dog yard kennel hallways sinks and fencing kuranda beds crates and food sheds.
• Assist in setting up and monitoring play yards and groups for behavior and needed adjustments.
• Assist volunteers and potential adopters in the building.
• Sanitize the outdoor runs as needed.
• Conduct meet and greets.
• Daily assess each dog for symptoms of illness prior to cleaning.
• Assist with community service workers.
• Provide dogs and cats with enrichment and stimulation.

Cashier/Customer Service/Cash Office - Whole Foods Market - Greenville, SC

(2013 - 2016)

• Cash office responsibilities concerned counting and reconciling all tills received from front end cashiers, as well as preparing deposit's for the store as a whole.
• Customer service desk responsibilities mostly concerned directing all calls in the store, as well as fulfilling all returns and refunds, all while being a source of information for customers and team members alike.

Cashier/Customer Service - Whole Foods Market - Charlottesville, VA

(2011 - 2013)

• Assist customers during the check out process, perform all cash register functions, follow all cash handling procedures.
• Support all global, regional and store programs.
• Assist supervisors in controlling customer flow to achieve an optimal experience for everyone involved.

Animal Sciences - Animal Sciences - Penn Foster (2024-08)

High school diploma - Fluvanna County High school (2011-05)