Mariam Hashami

I am a highly motivated and detail-oriented individual who values the company's harmony, regulations, and safety above all else. I seek an environment where my creative, inquisitive, and introverted nature can be nurtured and help in promoting the company's growth and success. I appreciate the time taken to review my work history, experience, and skills, and how it can best be cultivated to fit the company's needs.

Customer Service Representative at RBW (2025-06 – Present)

My main job priorities are to ship, receive, and develop tickets for incoming and outcoming deliveries for various carriers and businesses such as amazon and walmart. I am to make certain that all shipments are picked correctly according to the formulated ticket, sent to the correct receiving or shipping dock, placed in the accurate trailer, and dispatched smoothly according to standard procedure.

• I collaborate with team members to develop best practices for consistent customer service delivery.
• I address customer inquiries to make sure they are satisfied and foster a positive service experience.
• I participate in training programs to enhance my knowledge of products and customer service skills.
• I enter customer data and receive as well as ship orders placed from the US and Canada.
• I resolve customer complaints with empathy, resulting in increased loyalty and repeat business.

Front Desk Receptionist at Hampton Inn and Suites (2025-03 – 2025-06)

My main job priorities were to ensure that all guests were checked in and all payments went through effortlessly. In addition to that communication with the maintenance and housekeeping department to relay guest requests and messages was a common occurrence as well.

• Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
• Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Enhanced customer satisfaction by providing efficient and professional front desk services.

Manager and Editor at Caring Transitions of Augusta (2022-02 – 2024-11)

My main job priorities were to overlook estate sales and edit the lots and contents of the clients being represented to maximize profits for the company and the families. I was in contact with a team of about 15 employees who would form lots of similar or similar value items. I compiled the items into a sale and added in depth descriptions of the lots and items and edited the photos. After each sale the advertising team was notified to maximize company advertising exposure.

• Wrote and created content for various topics and mediums.
• Collaborated with design, editorial, and marketing departments to meet desired content goals.
• Suggested improvements to content to enhance quality and accuracy.
• Developed and edited estate sales where customers' for-sale items were meticulously researched and placed into allocated lots to be published in an online sales event.
• Fostered a collaborative environment, encouraging open communication among editorial staff.
• Maintained a well-organized editorial calendar that allowed for efficient planning of new content releases based on seasonal events or product launches.
• Developed a consistent brand message across all digital platforms, strengthening the company's online presence.

US and Foreign Currency Teller at Wells Fargo Bank (2020-07 – 2022-02)

My main job priorities were to process customer transactions such as withdrawals, deposits, transfers, money exchanges, ordering US and foreign currency, and to answer any questions while adhering to company policy and confidentiality. Keeping a balanced and neat drawer was crucial in avoiding overages and shortages and referring clients to bankers for account updates were highly incentivised. Fraud detection training was provided and was integrated in daily transactions.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring a seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Maintained accurate records of customer transactions in line with bank procedures.

Barista at Starbucks (2015-08 – 2020-04)

My main job priorities were to perfectly craft the standard Starbucks beverage, and serve the best quality food to customers in the most professional manner. Additional duties included restocking supplies, cleaning and maintaining the kiosk, the espresso machine, the milk steamer, and all equipment utilised. Using the Point of Service (POS) system as a significant part of the role as well which included entering in orders, and receiving payment, giving and receiving change and refunds.

• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Handled cash transactions accurately, maintaining accountability for daily register balances.
• Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
• Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
• Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.

Bachelor of Science in Biology – Augusta University

High School Diploma – Greenbrier High School (2015-05)